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Logitech MX Anywhere 2 mouse wheel

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by qwacky

GoneForever
GoneForever
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I recently did a reset of Firefox and once complete my mouse wheel no longer scrolls on any browser page. I have noticed that if I open a secondary window of any type such as windows explorer and make that window the active window by clicking on it, then I can hover on the browser page and scroll works. If I click on the browser page the scroll stops working. I am at the point that my next step is remove FireFox and reinstall or move to Chrome, neither of which I would choose to do. Help would be most appreciated Thsnk You

I recently did a reset of Firefox and once complete my mouse wheel no longer scrolls on any browser page. I have noticed that if I open a secondary window of any type such as windows explorer and make that window the active window by clicking on it, then I can hover on the browser page and scroll works. If I click on the browser page the scroll stops working. I am at the point that my next step is remove FireFox and reinstall or move to Chrome, neither of which I would choose to do. Help would be most appreciated Thsnk You

All Replies (1)

qwacky
qwacky
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button Fx57Menu, click Help Fx57Help and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

Fx68SafeMode

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.