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I randomly lose bookmarks. I save them to a subfolder and check that they are in fact there. a few days later, gone. Yes, I tried restoring and checked history.

  • 11 replies
  • 1 has this problem
  • 27 views
  • Last reply by Damit

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The backup is a week old. The history is incomplete. BUT it was there yesterday. It's happened before, and doesn't seem related to updates. Any thoughts?

All Replies (11)

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If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.


[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.

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not using sync. It's not the issue. I've tried looking at wether or not a particular page being open when I close down impacts, (no). I've tried playing with shutdown procedures, closing, re-opening and checking for bookmarks. I've tried not leaving it sleeping with the browser left open, (no).

I keep losing bookmarks. randomly. sometimes whole days worth.

> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 5120KiB + The database has been vacuumed + Final database size is 5120KiB > Task: stats + Places.sqlite size is 5120KiB + Favicons.sqlite size is 8992KiB + pragma_user_version is 53 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 96259 unique pages + Table moz_places has 5916 records + Table moz_historyvisits has 8027 records + Table moz_inputhistory has 64 records + Table moz_hosts has 0 records + Table moz_bookmarks has 985 records + Table moz_keywords has 0 records + Table sqlite_sequence has 1 records + Table moz_anno_attributes has 3 records + Table moz_annos has 839 records + Table moz_items_annos has 0 records + Table sqlite_stat1 has 18 records + Table moz_bookmarks_deleted has 8 records + Table moz_meta has 5 records + Table moz_origins has 1391 records + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_hosts_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index sqlite_autoindex_moz_origins_1 + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_places_url_hashindex + Index moz_places_guid_uniqueindex + Index moz_bookmarks_guid_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_bookmarks_dateaddedindex + Index moz_places_originidindex > Task: _refreshUI

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Profile data can be removed or not recorded in several ways;

  • 1) Running Firefox in Private Mode (nothing is recorded)
  • 2) Privacy settings; (In the address bar,
    type about:preferences#privacy<enter>)
  • 3) Many disk cleaners and anti-virus type programs can remove data from browsers.
    Open their settings and have them leave the browsers alone.
  • 4) Mal-ware.

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Thanks for the reply. 1&2) nope not privacy 3) nope running Avast and have checked and re-checked, and confirmed with tech support 4) Avast shows no mal-ware. any others I should try?

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Open the Bookmarks Manager; Press the Alt or F10 key to bring up the toolbar, and select Bookmarks. Hot key is <Control> (Mac=<Command>) <Shift> B.

On the left, select the bookmarks top folder. Now use the search box.

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use the search bar and do what? they aren't there, none of them, 40-50 bookmarks over the last several days....gone.

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I called for more help.


https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.


Do this to save your bookmarks safely.

Open the Bookmarks Manager; Press the Alt or F10 key to bring up the toolbar, and select Bookmarks. Hot key is <Control> (Mac=<Command>) <Shift> B.

Once the window is open, at the top of the page, press the button labeled Import and Backup. Select Export Bookmarks To HTML, and follow the prompts and save it to a HTML file.

https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

Mozilla search: Import {web link}

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tried disabling all my security software. Still losing bookmarks randomly.

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If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.


Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.

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FredMcD said

If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.

Already answered as not using sync.

But, is any other type of "synchronization service" being used for bookmarks?
iCloud has been mentioned frequently here as being the problem for some Firefox users, with regards to similar sounding postings.

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ok, so it's happened again. I can now guess that it's losing 4 days worth of history. No security software was running or installed during that time. (I know, quite the risk, I have multiple log ins so I did important stuff on a secured browser different machine).

no other sync is running/installed/logged-into.

the only thing that I notice is that if I go to save a book mark it will only allow me to edit an exiting one for that site. Even if I didn't already have one for it. I can look and see that I've already lost bookmarks at that point. If I then restart the browser it will allow me to start collecting new bookmarks........

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