Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

keeps needing to restart

  • 3 replies
  • 2 have this problem
  • 16 views
  • Last reply by FredMcD

Maximilien Chaumon
Maximilien Chaumon
more options

Whenever I start Firefox, I get the usual "Sorry. We just need ..." and leaves me no option but to restart. I tried refreshing, removing the profile folder, the whole .mozilla folder, uninstalling and reinstalling, nothing works. If I change user on the same computer, everything works as normal. Can you suggest something?

Troubleshooting information below is copy-pasted from the faulty browser. I'm right now using a different one.

Whenever I start Firefox, I get the usual "Sorry. We just need ..." and leaves me no option but to restart. I tried refreshing, removing the profile folder, the whole .mozilla folder, uninstalling and reinstalling, nothing works. If I change user on the same computer, everything works as normal. Can you suggest something? Troubleshooting information below is copy-pasted from the faulty browser. I'm right now using a different one.

All Replies (3)

Maximilien Chaumon
Maximilien Chaumon Question owner
more options

I mean this happens repeatedly, right? FF stays in that state. I can't do anything but restarting...

HenryAdams
HenryAdams
more options

Are you using WLS by chance? I was having the same issue on my WLS installation, and after a lot of digging, it seems the newer version of firefox only works on WLS 2? I can't move to WLS 2, at the moment, as I don't have admin rights on this device. I ended up having to downgrade to an older version of firefox (67 worked for me). If yours is not at all the same issue, please disregard all of this.

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?