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Windows 7 with Firefox get login error with Hertz login is fine on my other computer

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

ynkyword
ynkyword
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I open the Hertz web page and sign in with a known good user name and password. When I submit, Hertz tells me my credentials are incorrect. This is a Windows 7 Pro computer and I've never had trouble logging in before. I then tried to login with the same user name and password on a Windows 10 laptop and the login process went fine.

I open the Hertz web page and sign in with a known good user name and password. When I submit, Hertz tells me my credentials are incorrect. This is a Windows 7 Pro computer and I've never had trouble logging in before. I then tried to login with the same user name and password on a Windows 10 laptop and the login process went fine.

Chosen solution

Thanks for your help. I discovered that the problem was the bookmark I had been using for years was no longer correct. I went to Hertz.com directly, logged in as usual and it works!

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All Replies (3)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

ynkyword
ynkyword Question owner
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Chosen Solution

Thanks for your help. I discovered that the problem was the bookmark I had been using for years was no longer correct. I went to Hertz.com directly, logged in as usual and it works!

FredMcD
FredMcD
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That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.