Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Twice recently my screen has displayed a dire warning and computer locked. Are others seeing this?

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

Orange screen with dire warnings has appeared, and locked my computer. Tab says Firefox not responding. Message says to call Microsoft and gives a number, 260-243-xxxx. What is going on?


edited fake Microsoft support #

Orange screen with dire warnings has appeared, and locked my computer. Tab says Firefox not responding. Message says to call Microsoft and gives a number, 260-243-xxxx. What is going on? edited fake Microsoft support #

Modified by James

All Replies (3)

more options

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

more options

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

You can set this pref to 0 (zero) to always show the Session Restore page in case of a creash or when you use the Windows Task Manager to force a shutdown.

  • browser.sessionstore.max_resumed_crashes = 0

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.