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Firefox doesn't start anymore

  • 4 replies
  • 1 has this problem
  • 27 views
  • Last reply by FredMcD

MRSHH
MRSHH
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Crash-ID: bp-b3f3fff8-1cf7-43f6-b36e-19f1a0190209.txt. Firefox doesn't start anymore. First it crashed after starting. Then I made a clean install and now it crash after a few seconds. Could someone take a look at the crash-id and give me some hints - or a solution? The computer is a MacBook Ari 13.3, mid 2013, i7, 8GB RAM, 1TB Ssd (not apple), Mac OS 10.14.2, language german. If you need some further information, please don't hesitate to contact me

nice greetings from Germany Michael

Crash-ID: bp-b3f3fff8-1cf7-43f6-b36e-19f1a0190209.txt. Firefox doesn't start anymore. First it crashed after starting. Then I made a clean install and now it crash after a few seconds. Could someone take a look at the crash-id and give me some hints - or a solution? The computer is a MacBook Ari 13.3, mid 2013, i7, 8GB RAM, 1TB Ssd (not apple), Mac OS 10.14.2, language german. If you need some further information, please don't hesitate to contact me nice greetings from Germany Michael

Chosen solution

The last week I had no time to deal with this problem. Today I started Firefox in safe mode - and it works. Then I start it in normal mode - and it works. The problem disappeared... Thanks to all, who read my post and the offered help. The best problems are the problems, how disappear by itself :-)

nice greetings from cold germany Michael

Read this answer in context 👍 0

All Replies (4)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 65.0 Build ID 20190124174741 (2019-01-24) OS OS X 10.14 OS Version 10.14.2 18C54

bp-b3f3fff8-1cf7-43f6-b36e-19f1a0190209 Signature: TMetricsTableContext::GetRawMetrics

Uptime 11 seconds

Crash Reason EXC_BAD_ACCESS / KERN_MEMORY_ERROR

FredMcD
FredMcD
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MRSHH said

Then I made a clean install

Did you totally remove the Firefox program folders first?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

MRSHH
MRSHH Question owner
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Chosen Solution

The last week I had no time to deal with this problem. Today I started Firefox in safe mode - and it works. Then I start it in normal mode - and it works. The problem disappeared... Thanks to all, who read my post and the offered help. The best problems are the problems, how disappear by itself :-)

nice greetings from cold germany Michael

FredMcD
FredMcD
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.