Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 60.1.01 Fails. Unresponsive, Bookmarks disappeared. Home tabs fail to load. Unable to bookmark new tabs.

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Shadow110

buzzb3
buzzb3
more options

Started Firefox normally this AM. Closed it. On reopen, all bookmarks disappeared except for empty folders on taskbar. Home tabs (6) do not load. disabling all addons does not change anything on reload, but "Restart with all addons disabled" does allow Home pages to load. "Refresh Firefox" does not change anything after reopening. Basically, FF is not working, and I will have to switch browsers.

Started Firefox normally this AM. Closed it. On reopen, all bookmarks disappeared except for empty folders on taskbar. Home tabs (6) do not load. disabling all addons does not change anything on reload, but "Restart with all addons disabled" does allow Home pages to load. "Refresh Firefox" does not change anything after reopening. Basically, FF is not working, and I will have to switch browsers.

All Replies (1)

Shadow110
Shadow110
more options

Hi, sorry to hear that. Please try this : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.1 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.