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WHY CAN I NOT GRANT ACCESS TO MY KROGER ACCOUNT?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

MIZLOCO
MIZLOCO
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IT JUST SAYS ACCESS DENIED.. I TRIED TO GO TO SEE IF IT WAS BLOCKED,FOR I DID NOT BLOCK IT,BUT . I AM UNABLE TO GRANT ACCESS TO IT.. HAVE BEEN USING THING ALL THE TIME,TO DOWNLOAD MY DIGITAL COUPONS,AND CAN NOT GET ACCESS TO DO IT.. WHAT HAS CHANGED??

IT JUST SAYS ACCESS DENIED.. I TRIED TO GO TO SEE IF IT WAS BLOCKED,FOR I DID NOT BLOCK IT,BUT . I AM UNABLE TO GRANT ACCESS TO IT.. HAVE BEEN USING THING ALL THE TIME,TO DOWNLOAD MY DIGITAL COUPONS,AND CAN NOT GET ACCESS TO DO IT.. WHAT HAS CHANGED??

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi MIZLOCO, could you describe the error message in more detail? For example, does it show a "403" Forbidden page, or have any other code in it that might help identify the problem?

Can you access the page using a different browser such as Microsoft Edge, Internet Explorer or Google Chrome?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

??tptb*check the Web Console for more detail about what content is blocked by Tracking Protection

  • "3-bar" menu button or Tools -> Web Developer

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window