Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 60.0 After signing into credit card account I get a blank screen

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

bp7260
bp7260
more options

When I bring up my credit card account I get the sign in screen. After I put in the information it switches to the webpage and says "welcome" however the screen is blank.

I also have the same problem signing into Google maps. IWhen I go to Google.com I get a blank screen. All other websites and links work fine.

This is a new problem as I've been going to these websites for years. Nothing changed that I am aware of.

Thanks for the help.

When I bring up my credit card account I get the sign in screen. After I put in the information it switches to the webpage and says "welcome" however the screen is blank. I also have the same problem signing into Google maps. IWhen I go to Google.com I get a blank screen. All other websites and links work fine. This is a new problem as I've been going to these websites for years. Nothing changed that I am aware of. Thanks for the help.

All Replies (3)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

bp7260
bp7260 Question owner
more options

Thanks. I tried your suggestions, unfortunately it doesn't work.

I go to: https://www.capitalone.com/

Then I go to sign in and this window comes up blank: https://myaccounts.capitalone.com/#/welcome

Usually the welcome screen has my account information Now it's just a blank page.

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}