my bookmarks have dissappeared when Firefox updated (I presume). The restore function does not work becasue it only goes back to today. This is 3 years worth of
Firefox seemed to update a few days back & wiped all my stored stuff. 3 years of bookmarks gone, which I want back. Have googled, & the suggested method - show al bookmarks => import & back up => restore does not work. The only restore option is todays date? can anyone help, there's a lot of research in those bookmarks. Thanks.
All Replies (5)
Hi,
If you can't find all of your bookmarks and bookmark folders after updating to the new Firefox Quantum (version 57), try this solution:
- Click on the Library
icon on your Firefox toolbar.
- Click on Bookmarks, then click on Bookmarking Tools.
- Click on Add Bookmarks Menu to the Toolbar.
- A Bookmarks Menu
icon will be added to your toolbar.
- A Bookmarks Menu
- Click on the new Bookmarks Menu icon. You should get the same Bookmarks Menu as in earlier Firefox versions.
Let us know if this solves the problem.
- For other ways to customize Firefox, see Customize Firefox controls, buttons and toolbars.
- To learn more about Firefox bookmarks, see Bookmarks in Firefox.
I have tried everything I can find on the Firefox troubleshooting regarding bookmarks. There s only an option to restore from the update (which I did not want). 3 years of bookmarks, for work, health, life.... I did NOT want Mozilla to remove them. However, they must be somewhere.....
What redress do I have? They have simply gone and mozilla are responsible.
None.
Please look for a Folder on your Deskto called OldFirefoxDate if is there is your old Profile which contains tour Bookmarks etc .
If not please Check : https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data See if there is 2 profiles listed there. If so the oldest was corrupted and a new one was made which you are using.
- https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
- http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
fyi for the future :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Please let us know if this solved your issue or if need further assistance.
Hi keeem, since you do not have ANY of your data/customizations:
If you haven't already, you may want to do a normal system shutdown and startup to release any file locks and complete any pending updates.
If your data does not magically reappear, the most likely scenarios for complete data loss are:
(1) A Refresh started but the migration of data from your old profile to your new profile was incomplete, or
(2) Your old profile was locked, so Firefox ignored it and created a new one.
Here's how to investigate those two possibilities:
Did Firefox perform a Refresh?
Unless it was interrupted in progress, you should find a folder on your desktop named Old Firefox Data. Inside would be a semi-randomly-named folder with freshly updated files. Do you see anything like that?
If so, we'll suggest how to rescue key files or completely restore the earlier profile folder.
If not...
Does the Profile Manager list your immediately previous profile folder?
To check on that, inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.
This page should list all the profiles Firefox is currently aware of. If you see a profile that is not currently set as default that looks promising, scroll down to it and click the Set as default profile button below that profile, then scroll back up and click the Restart normally button. (There are some other buttons, but I think those are still "under construction" so please ignore them.)
Firefox should exit and then start up using the other profile. Is that the right one?
If it's not there...
Did Firefox orphan your old profile folder?
Here's how to check whether there are additional profile folders in the standard location in addition to the one you're using. Start by opening your current Firefox profile folder using either:
* "3-bar" menu button > "?" button > Troubleshooting Information
* (menu bar) Help > Troubleshooting Information
* type or paste about:support in the address bar and press Enter/Return
In the first table on the page, click the "Open Folder" button, to launch a new window listing various files and folders in Windows Explorer.
In the Windows Explorer address bar, click the capitalized word Profiles to move up one level in the folder hierarchy. More than one folder here by any chance? Do the files in those folders look like they were last updated around the time of the update?
If you've got any promising looking folders, we can discuss next steps to recover use of them.