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How do I make firefox work correctly to display my Sprint bill?

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

robmm76
robmm76
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I have to use Chrome to view my bill otherwise I get the wrong page.

https://mysprint.sprint.com/mysprint/pages/sl/global/login.jsp?targetPage=HTTPS%3A%2F%2Fmysprint.sprint.com%2Fmysprint%2Fpages%2Fsecure%2Fbill%2Fviewbill%2F%3Finf_action%3Dlogin%26action%3DaccountBill%26sl%3D%26INTNAV%3DTopNav%3AMyS%3AViewBill

I have to use Chrome to view my bill otherwise I get the wrong page. https://mysprint.sprint.com/mysprint/pages/sl/global/login.jsp?targetPage=HTTPS%3A%2F%2Fmysprint.sprint.com%2Fmysprint%2Fpages%2Fsecure%2Fbill%2Fviewbill%2F%3Finf_action%3Dlogin%26action%3DaccountBill%26sl%3D%26INTNAV%3DTopNav%3AMyS%3AViewBill

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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What page do you get instead?

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window