The screen turns black. Then I close the page and all is OK. I relaunch Firefox and all is ok for a while. Then it turns black again
Then I close the page and all is OK. I relaunch Firefox and all is ok for a while. Then it turns black again
All Replies (4)
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
- Do NOT click the "Refresh Firefox" button on the Safe Mode start window
hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
philipp said
hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
Posted over here: https://support.mozilla.org/en-US/questions/1155629
let's continue over there...