Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Folders of saved messages are now empty, what happened?

  • 2 replies
  • 2 have this problem
  • 13 views
  • Last reply by ZIGZAG42

more options

I have created numerous folders to keep email messages in when my OS was Win 7. Now I have Win 10 and find that most every folder is now empty. What has happened to all those saved emails?

I have created numerous folders to keep email messages in when my OS was Win 7. Now I have Win 10 and find that most every folder is now empty. What has happened to all those saved emails?

All Replies (2)

more options

Is this a question about Thunderbird?

If that is the case then we can move the question over to Thunderbird support.

more options

My concern does not pertain to Thunderbird. I have created many folders that appear on the left side of my Gmail home page. I have stored emails in those folders which appear on my desktop and my notebook. I noticed yesterday that most every folder was empty on both computers. I sometimes open my Gmail from the Mozilla Firefox toolbar, other times from Chrome. I have the latest version of Firefox. I wonder what has happened to the emails in those folders?