Why does the Jacquielawson.com website and flash animation cause a problem with the latest Firefox?
I use the jacquielawson.com site a lot to send greetings cards. With the old Firefox it worked fine. With the latest Firefox however the flash works fine for about 15-20 seconds then the screen blacks out or goes to one solid color. I have tried all the fixes for flash problems listed on Firefox help, I have refreshed Firefox and I have deleted Firefox and downloaded the latest version. I have also downloaded the latest flash player. At the moment I have to change to a different browser if I want to use jacquielawson.com. They seem to operate without any problem. I have also noticed an occasional problem with other sites but not with the consistency of this particular one. Can anyone help? Thanks, BrianP
Chosen solution
Confirmed. Firefox not work properly, but Win IE no problem.
- see if there are updates for your graphics drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
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Chosen Solution
Confirmed. Firefox not work properly, but Win IE no problem.
- see if there are updates for your graphics drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Thanks Fred. I found a new graphics driver and installed it. That didn't work by itself so I then turned off hardware acceleration and that seems to have done the trick. I appreciate the help. Merry Christmas.
BrianP.
Glad to help. Safe Surfing.