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I can't access a website that I normally have in the past. This website is crucial for business!!!

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Updated my windows to windows 10, mozilla also did an update. Prior to these updates, I was able to access a website that we u se for business...for real estate (the MLS). I can not access it now after these updates. When I try, the site just freezes and I can't log on to it.

Updated my windows to windows 10, mozilla also did an update. Prior to these updates, I was able to access a website that we u se for business...for real estate (the MLS). I can not access it now after these updates. When I try, the site just freezes and I can't log on to it.

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I'm going to give you several general suggestions, since there are many MLS sites and I probably can't get hands on in the same way you do.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first)

Since you can't view a page on the site, let's use the Permissions Manager for this. Type or paste about:permissions in the address bar and press Enter.

Firefox should start listing a huge number of sites in the left column. Use the search box above the list to enter a few characters to filter it down to your MLS site. Click the site then, on the right side, clear the cookies for that site.

Then try visiting the site. Any improvement?


If problems continue, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?


Recently, Flash has been causing issues with freezes. Since Flash is used pervasively through the web (not just for videos) and is not disabled in Safe Mode, I suggest the following to minimize potential issues with Flash during your troubleshooting:

(1) To avoid unnecessary pain on sites where Flash is not actually essential, try setting Flash to Click-to-Play ("Ask to Activate"). This will delay Flash from starting on a page until you approve it.

To set "Ask to Activate", open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Look for "Shockwave Flash" and change "Always Activate" to "Ask to Activate".

With this setting, when you visit a site that wants to use Flash, you should see a notification icon in the address bar and usually (but not always) one of the following: a link in a dark gray rectangle in the page or an infobar sliding down between the toolbar area and the page.

The plugin notification icon in the address bar typically looks like a small, dark gray Lego block. (If it's red, Flash needs updating.)

The delay in activating Flash can help distinguish between problems caused on initial page load, styling, and script activation vs. loading/running Flash.

If you see a good reason to use Flash, and the site looks trustworthy, you can go ahead and click the notification icon in the address bar to allow Flash. You can trust the site for the time being or permanently.

But some pages use Flash only for tracking or playing ads, so if you don't see an immediate need for Flash, feel free to ignore the notification! It will just sit there in case you want to use it later.

(2) A common cause of unresponsive script errors on Windows Vista and higher is the protected mode feature of the Flash player plugin. That feature has security benefits, but seems to have serious compatibility issues on some systems. You can disable it using the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. On the right side, find "Shockwave Flash" and click the More link. Then uncheck the box for "Enable Adobe Flash protected mode" and try that for a day to see whether it helps.


Finally, if Windows displays "Not Responding" in the window title bar, please see this article for more suggestions: Firefox hangs or is not responding - How to fix.