Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since updating to v.40 it crashes almost every few minutes regardless of website Previous versions were perfect.

cankara46
cankara46
more options

I had no problem with Firefox but ever since I upgraded to Version 40 it crashes almost every minute regardless of website even when only Gmail is open. I did not install any new program nor any Add-on or Plug-in.

I had no problem with Firefox but ever since I upgraded to Version 40 it crashes almost every minute regardless of website even when only Gmail is open. I did not install any new program nor any Add-on or Plug-in.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

How about providing some Crash Report ID #'s?

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.