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when I open a new tab and type the letters do not appear

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  • 2 have this problem
  • 5 views
  • Last reply by cor-el

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when I open a new tab and start to type the letters are not appearing at all and if they do there seems to be a line through them

when I open a new tab and start to type the letters are not appearing at all and if they do there seems to be a line through them
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.