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firefox won't play bbc iplayer

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

barbfit
barbfit
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I live in Canada and use Zenmate to access BBC iPlayer and ITV, for some unknown reason and all of a sudden, I cannot watch BBC iPlayer, it says "content doesn't seem to be working" try again!!!, Zenmate is still working, as I have an IP address in the UK, and it doesn't say you are not in the UK, plus ITV works!!!!. so something is wrong in Firefox, and could have happened when Firefox updated itself a week ago. I switched back to 39.0 Beta1.

Any help would be appreciated.

Barbfit

I live in Canada and use Zenmate to access BBC iPlayer and ITV, for some unknown reason and all of a sudden, I cannot watch BBC iPlayer, it says "content doesn't seem to be working" try again!!!, Zenmate is still working, as I have an IP address in the UK, and it doesn't say you are not in the UK, plus ITV works!!!!. so something is wrong in Firefox, and could have happened when Firefox updated itself a week ago. I switched back to 39.0 Beta1. Any help would be appreciated. Barbfit

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
FredMcD
FredMcD
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Update your Flash Player Version 17.0.0.188
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration