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Some Windows users who have upgraded to Mozilla VPN version 2.8.3 are running into a white screen and are unable to access most of the features when launching the VPN. In this article, you'll find a workaround for this issue.

Some Windows users who have upgraded to Mozilla VPN version 2.8.3 are running into a white screen and are unable to access most of the features when launching the VPN. Installing the application on older hardware can cause this issue. =Workaround= To be able to use Mozilla VPN on your device, you’ll need to uninstall version 2.8.3 and install a newer version of Mozilla VPN. Here are the steps you need to follow: #[[How do I uninstall Mozilla VPN?|Uninstall Mozilla VPN]] 2.8.3 from your device. #Once uninstalled, download Mozilla VPN 2.8.4 or above from https://vpn.mozilla.org/. Newer versions contain fixes for the issue and will work without problems. If you need more help, please [[How can I contact support if I can’t log in to Mozilla VPN|contact support]].