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What to do when searches take you to the wrong search website

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This article describes what to do when searches from Firefox don't go to the expected site(s). For example, Google searches may redirect to a page with a lot of advertising or using a different search engine.

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This article describes what to do when searches from Firefox don't go to the expected site(s). For example, Google searches may redirect to a page with a lot of advertising or using a different search engine. There are two possible causes for this depending on the exact symptom: * If only searches '''from the Location bar''' are affected, this is likely caused by your ISP (Internet Service Provider) and/or DNS ([http://en.wikipedia.org/wiki/Domain_Name_System Domain Name System]) server redirecting invalid requests, or a changed {pref keyword.UR<!-- -->L} preference setting. * If '''all searches''' are redirected (including searches from the search engine's page itself and searches from the Search bar) this is likely the result of malicious software installed on your computer. __TOC__ = Only Location bar searches are affected = If a term is entered in the Location bar, Firefox sends a request to your ISP to see if the term is actually a website address. If the server returns a no-such-domain error, Firefox will then initiate a search using the site listed in the {pref keyword.UR<!-- -->L} preference (Google is the default). A number of ISPs and DNS servers are set not to return a no-such-domain error, and will redirect to their own search site instead. Make sure that the {pref keyword.UR<!-- -->L} preference is set to the search site you want and that it's turned on. #[[T:aboutconfig]] #In the filter box at the top, type '''keyword'''. #In the resulting grid, make sure the preference {pref keyword.UR<!-- -->L} is set to the site you want to use. (For examples, see our article on [[Location bar search]]). To reset it to the default, {for win,linux}right-click{/for}{for mac}hold down the {key Ctrl} key while you click{/for} on the preference and select {menu Reset}. #Make sure that the preference {pref keyword.enabled} is set to {pref true}. If it is not, double-click on it to set it to {pref true}. Some service providers offer "DNS Assistance" which is what is doing the redirecting. Check with your provider to see if you can opt out of this service. If you are unable to opt out from your service provider, the following workarounds may help you retain the ability to search from the location bar: *Only do multi-word searches from the Location bar. If you put multiple words in your search terms, Firefox will start with a Location bar search. You can often use a dummy word that is ignored by the search engine (such as the + character). For example, you will need to type '''+ searchterm''' when the search term is one word (that space is important) but only '''search terms''' when the search terms are multiple words. *You can set up a smart keyword that corresponds to the search and prepend your search with this keyword. For example, you can use the keyword '''g''' to search [http://www.google.com/ Google]. From then on, you would just have to type '''g searchterm''' to perform a search from the location bar. For instructions on how to set up smart keywords, see [[Smart keywords]]. * If you have a router, ask your ISP about changing your DNS server. = All searches are affected = If searching using the search bar '''and''' searching directly from the site itself are both being redirected to alternate sites, it is likely that this redirection is being caused by malicious software such as a virus, spyware or trojan installed on your computer. See [[Is my Firefox problem a result of malware]]. The following sites may help you in removing malicious software from your computer: *[http://www.spywarewarrior.com/index.php Spyware Warrior forum] *[http://forum.aumha.org/ AumHa Forums] *[http://www.spywareinfoforum.com/ SpywareInfo Forums] <!--From: http://forums.mozillazine.org/viewtopic.php?p=5331285&sid=f9adac0123bf268c18ec6fbe13f72ea2#p5331285-->
This article describes what to do when searches from Firefox don't go to the expected site(s). For example, Google searches may redirect to a page with a lot of advertising or using a different search engine. There are two possible causes for this depending on the exact symptom: * If only searches '''from the Location bar''' are affected, this is likely caused by your ISP (Internet Service Provider) and/or DNS ([http://en.wikipedia.org/wiki/Domain_Name_System Domain Name System]) server redirecting invalid requests, or a changed {pref keyword.URL} preference setting. * If '''all searches''' are redirected (including searches from the search engine's page itself and searches from the Search bar) this is likely the result of malicious software installed on your computer. __TOC__ = Only Location bar searches are affected = If a term is entered in the Location bar, Firefox sends a request to your ISP to see if the term is actually a website address. If the server returns a no-such-domain error, Firefox will then initiate a search using the site listed in the {pref keyword.URL} preference (Google is the default). A number of ISPs and DNS servers are set not to return a no-such-domain error, and will redirect to their own search site instead. Make sure that the {pref keyword.URL} preference is set to the search site you want and that it's turned on. #[[T:aboutconfig]] #In the filter box at the top, type '''keyword'''. #In the resulting grid, make sure the preference {pref keyword.URL} is set to the site you want to use. (For examples, see our article on [[Location bar search]]). To reset it to the default, {for win,linux}right-click{/for}{for mac}hold down the {key Ctrl} key while you click{/for} on the preference and select {menu Reset}. #Make sure that the preference {pref keyword.enabled} is set to {pref true}. If it is not, double-click on it to set it to {pref true}. Some service providers offer "DNS Assistance" which is what is doing the redirecting. Check with your provider to see if you can opt out of this service. If you are unable to opt out from your service provider, the following workarounds may help you retain the ability to search from the location bar: *Only do multi-word searches from the Location bar. If you put multiple words in your search terms, Firefox will start with a Location bar search. You can often use a dummy word that is ignored by the search engine (such as the + character). For example, you will need to type '''+ searchterm''' when the search term is one word (that space is important) but only '''search terms''' when the search terms are multiple words. *You can set up a smart keyword that corresponds to the search and prepend your search with this keyword. For example, you can use the keyword '''g''' to search [http://www.google.com/ Google]. From then on, you would just have to type '''g searchterm''' to perform a search from the location bar. For instructions on how to set up smart keywords, see [[Smart keywords]]. * If you have a router, ask your ISP about changing your DNS server. = All searches are affected = If searching using the search bar '''and''' searching directly from the site itself are both being redirected to alternate sites, it is likely that this redirection is being caused by malicious software such as a virus, spyware or trojan installed on your computer. See [[Is my Firefox problem a result of malware]]. The following sites may help you in removing malicious software from your computer: *[http://www.spywarewarrior.com/index.php Spyware Warrior forum] *[http://forum.aumha.org/ AumHa Forums] *[http://www.spywareinfoforum.com/ SpywareInfo Forums] <!--From: http://forums.mozillazine.org/viewtopic.php?p=5331285&sid=f9adac0123bf268c18ec6fbe13f72ea2#p5331285-->

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