Meet the Team

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Mozilla Support (SUMO)

Mozilla Support (SUpport.MOzilla.org) is a global community of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them.

To find out SUMO top contributors per contribution area, see the community hub!

Customer Experience (CX) Staff/Administrators

Ask me about:
  • Customer Experience team
  • Ad Ops
  • Trust and Safety
  • Privacy program management
Ask me about:
  • Program management, content, and social support strategy
  • Finding efficiencies, process documentation, and anything related to conceptualizing ideas and bringing them to life through insights and execution


Community

Contact:
  • Matrix: @couci:mozilla.org
Ask me about:
  • anything about SUMO Community
Contact:
  • Matrix: @kelimuttu:mozilla.org
Ask me about:
  • anything about SUMO Community


Content

Contact:
  • Matrix: @abbyparise:mozilla.com
Ask me about:
  • Anything about the Knowledge Base & Localization
  • SUMO Platform (Kitsune)
Ask me about:
  • Support content strategy
  • Help center/Knowledge Base
  • Localization

Contact:

  • Matrix: @dgalindo:mozilla.org
Ask me about:
  • Writing, editing, reviewing, and updating support articles

Contact:

  • Matrix: @ffloare:mozilla.org
Ask me about:
  • Reviewing, editing, and writing KB articles


Platform

Contact:
  • Matrix: @akatsoulas:mozilla.org
Ask me about:
  • SUMO platform a.k.a Kitsune
  • Contributing to Kitsune
Contact:
  • Matrix: @ryan:mozilla.org
Ask me about:
  • SUMO platform a.k.a Kitsune
  • Contributing to Kitsune
Ask me about:
  • SUMO platform a.k.a Kitsune
  • Anything data
Contact:
  • Matrix: @eghitta:mozilla.org
Ask me about:
  • Anything QA related
  • Playwright tests


Support Operations

Contact:
  • Matrix: @SUMOsJR:mozilla.org
Ask me about:
  • Developing and optimizing support processes for both paid and free Firefox products
  • Release management and insight reporting collaboration with Firefox product teams
Contact:
  • Matrix: @SUMOJC:mozilla.org
Ask me about:
  • Mozilla premium product support
  • Mozilla VPN, other premium products
  • Firefox releases
Ask me about:
  • Mozilla premium product support
  • Mozilla VPN, other premium products
Ask me about:
  • Firefox support (Play Store and AppStore)
Ask me about:
  • Mobile support (Google Play Store, AppStore)
Ask me about:
  • Mobile support (Google Play Store, AppStore)
Ask me about:
  • Mobile support (Google Play Store, AppStore)

SUMO Community

SUMO Community members are the global army of contributors behind SUMO's international presence and success. We rock the helpful web!

Knowledge Base contributors

Forum contributors

Localization contributors

SUMO Localizers are members of the community who make SUMO available in many languages used around the world. We bring meaning to everyone!

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