PDF attachments now blank when printed. Worked great til today.
This isn't really about messaging, it's about attachment printing, but I can't find a better topic to file this under.
I get emails with PDF attachments dozens of times a month. When I print the PDF's, I always select "print headers & footers" and never had an issue until this morning. Now if I "print headers & footers" all I get is headers & footers, no portion of the PDF file is visible on the printout. If I unselect that, what I get is a blank page. Changing margins doesn't help. Changing the Scale doesn't help. Saving the files and then printing them from Adobe works fine, but obviously I don't want those extra steps and I DO want the headers & footers from Thunderbird.
Windows 11 home, 25H2 26200.9168 Thunderbird 154.0 64 bit, it auto-updated itself to this version sometime in the last day or two.
ყველა პასუხი (8)
Your problem might be this bug bugzilla.mozilla.org/show_bug.cgi?id=2057444
Mapenzi said
Your problem might be this bug bugzilla.mozilla.org/show_bug.cgi?id=2057444
You may well be correct, I am no expert in the protocol here. But I saw that bug (2057444) was pertaining to older versions and it was marked fixed 2 days ago at basically the same time 154.0 was released. Versions prior to 154.0 never exhibited this behavior for me, for me it just started with 154.0. So if my problem is the same bug as theirs, does that mean I am just stuck with this problem because it's considered "fixed" in 154.0? Thanks for your patience
Hi,
Hopefully there will be a quick fix, as i keep getting calls that pdf no longer print from thunderbird since i updated all our users to v154....
We use MFPs at work so print requests are sent to the MFP storage, then the users go and print from their personal storage on the printer, but no documents are there. And there are no error message at all on windows 10/11
[edit] : i confirm using direct print it will just print a blank page
Best regards
ჩასწორების თარიღი: , ავტორი: rmoz
ჩასწორების თარიღი: , ავტორი: Googlethunderbird.
I have this bug too since update to 154.0. Never had this bug before.
Ubuntu 24.04.4 LTS, workstation precision3551 7.0.0-30-generic #30~24.04.1-Ubuntu SMP PREEMPT_DYNAMIC Fri Aug 7 13:27:52 UTC 2 x86_64 x86_64 x86_64 GNU/Linux
Googlethunderbird. said
Hello there https://support.mozilla.org/en-US/questions/1599257#answer-1840975
Hi. To clarify, are you saying we should uninstall 154.0 and then reinstall 154.0 ?
Hello there Lisa-ee .
You are absolutely right. As a precaution, we always advise clients to use the latest update. You can completely remove this version, including all associated profiles on your computer. After that, we will reinstall the same version.
This will clear any persistent errors in your profile. The issue with not being able to print images is a known and more complex bug. This needs to be investigated by our developers. Unfortunately, a reinstallation will not resolve that specific problem.Therefore, it is not necessary to delete your profile right now.
I can, however, help you roll back your Thunderbird version temporarily, so that printing images works as intended.
ჩასწორების თარიღი: , ავტორი: Googlethunderbird.
Hello there
Although there are some risks involved here, it is better for you to wait until the bug itself is fixed, and you can expect that in the next further version of Thunderbird, ma'am.
უნდა შეხვიდეთ ანგარიშზე პასუხის დასაწერად. გთხოვთ, დასვათ ახალი შეკითხვა, თუ ჯერ არ გაქვთ ანგარიში.