Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

ძიება მხარდაჭერაში

ნუ გაებმებით თაღლითების მახეში. აქ არავინ უნდა მოგთხოვოთ ტელეფონზე დარეკვა, შეტყობინების გაგზავნა ან პირადი მონაცემების გაზიარება. რამე საეჭვოს შემჩნევისას გთხოვთ გვაცნობოთ „დარღვევის მოხსენებით“.

ვრცლად
დაარქივებული

Problem signing in

alextonne

I recently purchased a new iPhone and re-downloaded Firefox. I'm trying to re-sign into my account, but it's asking for my authenticator code, which I don't have, and was attached to the old iPhone, which I also don't have. I notice that I can use a recovery key that's 10 digits, but I don't have that either. What are my options?

I recently purchased a new iPhone and re-downloaded Firefox. I'm trying to re-sign into my account, but it's asking for my authenticator code, which I don't have, and was attached to the old iPhone, which I also don't have. I notice that I can use a recovery key that's 10 digits, but I don't have that either. What are my options?

ყველა პასუხი (1)

Unfortunately, having lost access to the authenticator and the recovery codes, you'll have to resort to making a new sign up.

See this article: https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication#w_i-lost-my-two-step-authentication-device-canaot-find-recovery-codes-and-donaot-have-a-logged-in-device