Showing questions for topic:

I need help with increasing font size for the text when reading emails.

The method I formally used (Ctrl+) to increase text font size is no long working nor is Ctrl with mouse scrolling, nor is any other options I've found in settings. The f… (続きを読む)

The method I formally used (Ctrl+) to increase text font size is no long working nor is Ctrl with mouse scrolling, nor is any other options I've found in settings. The font size on header and side bars is increasing but not the text of emails.

Solved 3

Bonjour je cherche à modifier le serveur pour mon vpn je ne trouve pas l’app

Bonjour je ne parviens pas à trouver où sont les paramètres de mon vpn pouvez vous m’aider je ne sais même pas s’il est actif ou non. I semble que oui l’App Arte me dit q… (続きを読む)

Bonjour je ne parviens pas à trouver où sont les paramètres de mon vpn pouvez vous m’aider je ne sais même pas s’il est actif ou non. I semble que oui l’App Arte me dit que je ne peux pas accéder à un film car je ne suis pas dans le bonne région

Open

Mozilla's forced white backgrounds on support.mozilla.org and accounts.firefox.com cause physical eye pain and migraines, and you removed all user overrides

I have albinism. Pure white backgrounds are not an annoyance – they cause physical eye pain and trigger migraines. Every time I visit support.mozilla.org or accounts.fire… (続きを読む)

I have albinism. Pure white backgrounds are not an annoyance – they cause physical eye pain and trigger migraines. Every time I visit support.mozilla.org or accounts.firefox.com, I am forced to endure #FFFFFF with no way to change it.

To anyone about to defend Mozilla blindly: this is about accessibility and eye pain, not brand loyalty, so do not silence me.

What Mozilla has done:

  • Disabled extensions (Dark Reader, Stylus, Dark Mode) from modifying these pages – they are explicitly blocked by Mozilla's own Content Security Policy.
  • Removed ui.systemUsesDarkTheme and layout.css.prefers-color-scheme.content-override from having any effect on these sites – they ignore prefers-color-scheme entirely.
  • Left no about:config toggle to disable the forced light theme.

The only remaining workaround is a userContent.css hack with filter: invert(1) – which requires a visually impaired user to manually edit CSS files and restart the browser. That is not accessibility – that is hostility.

Security excuse – debunked:

  • "We block extensions for security" – extensions are sandboxed. Blocking them on your own support pages is a deliberate policy choice, not a technical necessity.
  • "We want a consistent brand appearance" – branding does not override accessibility. Forcing #FFFFFF on users with light sensitivity is a violation of basic inclusive design.
  • "We respect prefers-color-scheme" – you do not. These two domains explicitly override it.
  • "Users can just use Dark Reader" – you block it.

What I demand:

Make support.mozilla.org and accounts.firefox.com respect the system prefers-color-scheme media query. If you insist on light branding, add an official dark toggle in the site header – stored in a cookie or account preference. Stop blocking extensions from applying user‑chosen themes to your own sites. That is not security; it is control. You are a non‑profit that claims to value accessibility and user control. Your actions say otherwise. Fix these two domains. No CSS hacking should be required for basic vision safety.

Locked 15

Help I can’t use my VPN app

I want to use this app, I accidentally deleted it but now after I downloaded it. It says I am unable to use because I have another apple account? Help Me be able to use i… (続きを読む)

I want to use this app, I accidentally deleted it but now after I downloaded it. It says I am unable to use because I have another apple account? Help Me be able to use it again.

Open 1

youtube no audio in a new tab

I can't listen to a YouTube video when I open a new tab. Also the video stops. When I use my android power button to close screen. I was able to do this both these … (続きを読む)

I can't listen to a YouTube video when I open a new tab. Also the video stops. When I use my android power button to close screen. I was able to do this both these things on my old Samsung ao3 phone. Now on my Samsung a16 I can not

Open

Using the font settings in Thunderbird does not seem to be working.

My eyesight5 is pretty bad. I'm trying to make the display fonts quite large (32), but nothing seems to be working. The settings allows me to select a font and set the si… (続きを読む)

My eyesight5 is pretty bad. I'm trying to make the display fonts quite large (32), but nothing seems to be working. The settings allows me to select a font and set the size from a pull down list, but nothing changes. Presentation and functional operation should be isolated from each other as possible.

Solved 2

high contrast does not have color for radio buttons and makes them invisible

High contrast setting only support 2 colors(unvisited links and visited links) as a consequence it does not support radio buttons(switches that move to left and right to … (続きを読む)

High contrast setting only support 2 colors(unvisited links and visited links) as a consequence it does not support radio buttons(switches that move to left and right to turn on features). the buttons are invisible and waste hours of the users time.

Open

Possible settings fault

I have emailed 7th August to what appears on my mobile from Thunderbird settings just a review address. I explained that I have not received in Thunderbird any emails fro… (続きを読む)

I have emailed 7th August to what appears on my mobile from Thunderbird settings just a review address. I explained that I have not received in Thunderbird any emails from my BT email system since Monday 22 July which happens to be the date shown on my mobile phone as the last date for your update. I can send emails via Thunderbird but not receive messages. The email address I use is john.morris@deritter.org.uk which goes to john.m280@btinternet.com I am sending this message from my laptop as it is easier to write that way and I stand a better chance of getting a reply than on my mobile Thunderbird.

Could you please let be know if your settings update on 22July caused the problem or what else needs putting right.

Another question. BT have a Spam folder to which many important emails are directed. These are not collected by Thunderbird which does not have a Spam folder. This means that if verifying codes are sent to my email address I can't recover them.

I am otherwise very pleased with Thunderbird and would just like these points investigated. Kind regards John Morris

Moved to Thunderbird for Android product

Open 2

PopUp for Send a link inemail

The new Pop Up in Firefox that asks me to choose how to open the link I want tosend to share with a relative, or a friend is driving me crazy. I'm 82 years old, I'm legal… (続きを読む)

The new Pop Up in Firefox that asks me to choose how to open the link I want tosend to share with a relative, or a friend is driving me crazy. I'm 82 years old, I'm legally blind now and this new POP UP has to be disabled or eliminated somehow. I've searched instructions on YouTube and triedd under Privacy & Security, Permissions and disabled PopUps BUT The new Pop Up in Firefox is till functioning. Please may I give you permissiontoremove it in my account!!!! Please could you do thatforme because I'vetried every suggesion ad I can'tseemto disableit or removeit. THank you for thekind attention you are giving to this matter, I do appreciateit. Sincerelyy, Patricia Haring [redacted] @gmail.com [redacted] @panix.com [redacted] - please call me if you require any furtherinfo or permission. Thank you so much!



/edited phone# and emails from public community support forum

Open 1 10

Unable to access email

I have had the account: X@foxbus.com for many years. I am unable to receive or send emails. Need tech assistance ASAP. Has not worked in a week. Please use: Y@yahoo.co… (続きを読む)

I have had the account: X@foxbus.com for many years. I am unable to receive or send emails. Need tech assistance ASAP. Has not worked in a week.

Please use: Y@yahoo.com since I cant access foxbus.com

Chris Manera <redacted phone>

Open 1 10

You can send this one-sentence message to Mozilla Firefox Support: "Firefox for Android is not working properly with Android Accessibility services; please investigate and fix this issue in a future update."

Here's a clear and concise version you can send to the Mozilla Firefox team: Firefox for Android does not work properly with Android screen readers. When browsing website… (続きを読む)

Here's a clear and concise version you can send to the Mozilla Firefox team:

Firefox for Android does not work properly with Android screen readers. When browsing websites, many accessibility elements such as checkboxes, combo boxes, edit fields, buttons, and other controls are not announced or navigated correctly. This makes web browsing very difficult for blind and low-vision users. The same websites work much better with Google Chrome and Android Accessibility services. Please investigate and improve Firefox's accessibility support for Android screen reader users.

Open