Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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I have been hacked for three years people mining crypto

Duane Cauchi

Please end this I can't live like this [[Knowledge Base Article|Get Support | Mozilla Support Topic:Browser Performance Question: Firefox videos stutter and freeze on Windows 10, even with high-speed internet. Details: • Browser: Firefox latest version • OS: Windows 10 up-to-date • Internet: 100 Mbps, stable connection • Issue: Videos on YouTube and other sites are choppy, with frequent freezing and buffering. • Troubleshooting: Cleared cache and cookies, disabled all add-ons, updated graphics drivers. • Impact: Unable to watch videos smoothly, disrupts work and entertainment. • Request: Need specific steps to diagnose and fix the issue, as general troubleshooting hasn't helped. • Follow-up: Will test any provided solutions and report back with results.]]

Please end this I can't live like this [[Knowledge Base Article|Get Support | Mozilla Support Topic: Browser Performance Question: Firefox videos stutter and freeze on Windows 10, even with high-speed internet. Details: • Browser: Firefox latest version • OS: Windows 10 up-to-date • Internet: 100 Mbps, stable connection • Issue: Videos on YouTube and other sites are choppy, with frequent freezing and buffering. • Troubleshooting: Cleared cache and cookies, disabled all add-ons, updated graphics drivers. • Impact: Unable to watch videos smoothly, disrupts work and entertainment. • Request: Need specific steps to diagnose and fix the issue, as general troubleshooting hasn't helped. • Follow-up: Will test any provided solutions and report back with results.]]

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Hi Duane,

This forum is intended to help users with Mozilla products, such as Firefox. Your question appears to be outside the scope of our support forum, so as a moderator, I’m going to lock the thread and mark it as off-topic. Please see Mozilla Support rules and guidelines for more information.

If you believe this was a mistake, feel free to submit a new question with additional details.