My Thunderbird has stopped working
I reported this to you by last Friday but I have received no response so far. After reporting to you, I tried all possible trouble tests and checks, then took following steps. 1 - I deleted my copy of Thunderbird from my PC 2 - I loaded a new copy of Thunderbird - all went well 3 - But situation remains, the program opens, reacts very slowly to commands but I can not get into any functions. Thunderbird does not show any emails, nor can I read older emails stored on my computer 4 - I ask you kindly for speedy help, my email function is fully down. Yours - Jarl Jaatinen - Finland
すべての返信 (5)
Your prior post indicated a slowness in dragging to File explorer. This post shows different issues. You state thunderbird responds slowly, but that might be dependent on other software running and also on the internet speed. Please clarify what you mean by not being able to get into any functions. On your other question, you do lose addrssbook if you overwrite the profile folder in appdata\roaming\thunderbird. Thank you
Hello David and thank you for your prompt answer. The situation between my mails ubfortunately remain the same. Nothwithstanding my re-installation of Thunderbird. I run a "HP ProDesk 200 GS MT" PC with Windows 11 and full virus protection etc. I clean my PC and run troubleshooting regularly. Never any problem. And now: Thunderbird opens at command and can be moved on my screen with minutes of delay. I can select mail address book and calender but I can not use them. Incoming ermails show on the screen but I can noy open them. If a drag an incoming mail to my Explorer app, then Explorer gets blocked and I must restart my PC. I can not open the Send Mail function. I can not open older mails on the Expolrer. Thus I am completedly stuck. Can you fix this problem? In case you can not assist me, I will load the Outlook program to get going. Pleas send tour commenst ASAP. Yours Jarl Jaatinen, Finland
Hello David and thank you for your prompt answer. The situation between my mails ubfortunately remain the same. Nothwithstanding my re-installation of Thunderbird. I run a "HP ProDesk 200 GS MT" PC with Windows 11 and full virus protection etc. I clean my PC and run troubleshooting regularly. Never any problem. And now: Thunderbird opens at command and can be moved on my screen with minutes of delay. I can select mail address book and calender but I can not use them. Incoming ermails show on the screen but I can noy open them. If a drag an incoming mail to my Explorer app, then Explorer gets blocked and I must restart my PC. I can not open the Send Mail function. I can not open older mails on the Expolrer. Thus I am completedly stuck. Can you fix this problem? In case you can not assist me, I will load the Outlook program to get going. Pleas send tour commenst ASAP. Yours Jarl Jaatinen, Finland
- Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
- Still In Windows safe mode, start Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
Does problem change? (many users have found antivirus software causing problems)
Got your message this morning, started my Thunderbird and - it´s working again. Or so my tests up to now shows. And no, since my Thunderbird skowed down, then stopped working I have only ocationally checked the program but used Google mail for all communications. But - upon your note this morning I found the Thunderbird up and running again. I will naturallt test that during he following days. Thanks anywhy! Jarl Jaatinen - Finland
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