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Passwords not saving

Hank18

After moving the data file to a new windows 11 machine, the Password Vault no longer remembers passwords. How do I fix? Online searches have told me to delete several files in the Profile folder. I have done this several times w/o success. What are my options other than to find another email client? Thanks, Hank

After moving the data file to a new windows 11 machine, the Password Vault no longer remembers passwords. How do I fix? Online searches have told me to delete several files in the Profile folder. I have done this several times w/o success. What are my options other than to find another email client? Thanks, Hank

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How did you do the move to new PC?

Copied the data (directory) structure from the old drive (D on the old machine, which is still on the network) to a new shared, mirrored drive (S). Installed Thunderbird and pointed it to the new location. Thunderbird is installed on the local drive C on the new machine, but the data is on a network Drive (S) in a separate box.

I suggest you check the profile for the prefs.js file to see if it is updated after each shutdown. If you see multiple prefs files (such as prefs-1.js, that may be a further indication of a problem, either with network, antivirus or other issues preventing the update.

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