Firefox repeatedly signs out of mozilla account
I have Firefox 146.01 on 2 windows computers (windows 10 and 11), and on a samsung android phone. I have several extensions (eg uBlock) and I use ExpressVPN.
My mozilla account has a display name and primary email which I verified, and account recovery key enabled. There's no secondary email, no two-step authentication using a third party app. I can readily log the browser back into my mozilla account by entering the password and emailed 6-digit confirmation code, but then it logs me back out within an hour. Each of my 3 devices logs me out repeatedly.
In the address bar I type about:sync-log, and I was able to find the below lines in separate areas of several logs: DEBUG Status.login: success.login => error.login.reason.no_username DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username ERROR FxA rejecting with error UNVERIFIED_ACCOUNT, details: undefined ERROR Background refresh of initial profile failed: Error: UNVERIFIED_ACCOUNT(resource://gre/modules/FxAccounts.sys.mjs:1669:18) JS Stack trace: _error@FxAccounts.sys.mjs:1669:18 withSessionToken@FxAccounts.sys.mjs:876:18 ERROR Sync encountered a login error DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.account(resource://services-sync/service.sys.mjs:1053:15) JS Stack trace: onNotify@service.sys.mjs:1053:15
Based on the above lines, can someone help me figure out why firefox/mozilla keeps signing me out?
Thanks so much
すべての返信 (3)
Hi
Were you sent an account verification email when you set up your Firefox Account?
Thanks Paul for your fast response! - Each time Firefox signs me out of my Mozilla account, I then sign back in. This process emails a 6 digit code to me which I enter, and I am then signed in successfully. Is that the verification you're referring to? The issue is that it then logs me out, typically within an hour. - In case this is helpful -- when I log into my account, under Connected Services, it lists my 3 devices as "signed into" yet Firefox in those devices show my profile as being signed out (since it keeps signing me out).
Much appreciated
Hi,
Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).
Please submit a new ticket from this page so our support agent can assist you further.
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