Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Mozilla サポートの検索

サポート詐欺に注意してください。 私たちはあなたに通話やショートメッセージの送信、個人情報の共有を求めることはありません。疑わしい行為を見つけたら「迷惑行為を報告」からご報告ください。

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Can't enable 2FA on Mozilla account

  • 3 件の返信
  • 2 人がこの問題に困っています
  • 128 回表示
  • 最後の返信者: Kiki
  • アーカイブに保管済み

Joni
Joni

I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the backup codes and I even get the email confirming the recovery phone number was added. On the Mozilla accounts page 2FA turns to enabled. (I'm on Windows11 with latest Firefox browser version)

However after a simple refresh, it turns back to disabled. I repeated the process and same thing happens. Same even on Firefox Android. What could be the issue here?

I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the backup codes and I even get the email confirming the recovery phone number was added. On the Mozilla accounts page 2FA turns to enabled. (I'm on Windows11 with latest Firefox browser version) However after a simple refresh, it turns back to disabled. I repeated the process and same thing happens. Same even on Firefox Android. What could be the issue here?

すべての返信 (3)

Joni
Joni 質問者

I got this when I tried recently:

DK
DK

I got the same issue on PC and mobile. I'm running the version 141.0.2 on Fedora 42, also tried to set it up using an Android device running FF and no luck as well.

Kiki
Kiki
  • Top 25 Contributor
  • Locale Leader
  • Administrator
  • Moderator
Mozilla Staff

Hi folks,

For that issue, we have a direct one-to-one support(which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.