I believe what Wayne may have indicated is that this forum does not use tickets. There is another forum for tickets, and that applies to fee-paid services. Thunderbird is free, so if you need assistance, please post details here of your issue. Thank you.

David, I have been unable to send or to forward emails since approximately 20th September. I have been trying to resolve the problem since the 25th September. It may have been caused by an automatic Thunderbird update. Today I downloaded the latest version and the problem still persists. Is it possible for me to be provided with an earlier version in the hope that it solves the problem? I am very upset and cannot resolve the problem - I have contacted Eclipse many times, including this morning plus I have been to a computer shop and they could not solve the problem.

Please post screenshots of any error messages and also your incoming and outgoing server settings panes. No one can offer suggestions until they see the issue in detail. Thank you.

I do not know how to post screen shots!! Can I just post a Reply to you with the information? Or can you advise me how to screen shot the information?

Windows has the ability to do that, but my fingers always get confused in doing it, so I prefer using dedicates apps to create screenshots. Two free ones are these:

1. https://www.bluefive.pairsite.com/downloads.htm the app is 'snapshot', very small. install it, start it, click 'capture' menu, then click 'capture rectangle area', drag mouse to highlight desired area, and then click save. Really easy.

1. https://picpick.app/en/ the website impiies a fee, but it's free for personal use. This is a bigger app, but it can do much more.

The reason that screenshots are preferred is that doing such ensures that everything is visible.

See https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem