''I have asked before ''- it was yesterday at 2/22/22, ''I am still awaiting a reply'' - but you had already started to get help within 5 hours of posting your question. Please understand that you are communicating with people from all over the world and they may not share the same timezone. I usually manage to offer some time to help in the afternoons and I live in the UK. You may also have to wait a few days for someone to have spare time or knowledge of your issue. This is the original question - please keep all correspondence in that one question. https://support.mozilla.org/en-US/questions/1368786 Responding to dulplicate questions is wasting time. I need to post info because if another person starts to offer help then they get redirected rather than waste time starting all over again. Just because I'm doing this in an unpaid voluntary capacity, it does not mean my time is not valuable.