Question

Browser support/hacked computer question.

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最後の返信者: FredMcD

2 年前

2021/10/19 8:39

Every time I click on a link from any browser page, I get a page that says to try again, like couldn't connect error message to the effect. Once I click on the try again button it loads just fine. Is this a browser issue or have I possibly been hacked and the hacker is getting my info forwarded to him/her causing the browser to not recognize the command, and then once I click try again it goes on like normal?

Answer 1 · 2021-10-19 08:39:04

jscher2000 - Support Volunteer

Top 10 Contributor

2021/10/19 8:55

It's difficult to know what is happening outside of Firefox. Inside Firefox, you can at least test whether you get more normal link navigation with add-ons disabled. For example, you could test in Firefox's Troubleshoot Mode. In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running:

You can restart Firefox in Safe/Troubleshoot Mode using either:

"3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
(menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

If Firefox is not running:

Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any improvement?