When I install Firefox 28, why does it not load?
Any idea on this? This is annoying.
Tutte le risposte (20)
Hello, please try a clean re-install of Firefox
you can download Firefox from here
Can we have some more information on this issue please. Do you mean you are having trouble installing Firefox, or do you mean that nothing happens when you try to open Firefox, or do you mean you can't access any Internet content?
Nothing seems to happen when I tried to open it after installing.
If you're using windows, press ctrl + alt + del and try accessing the task manager. Once there, switch over to processes and see if there's a firefox process. If it does, wait for some time. Else, go to file on the top-left -> run new task -> browse to your firefox installed directory, select and press ok
I tried it now, and it still doesn't work.
Read this article . This may help you .
Let us know if this help you .
It doesn't answer my question. It's only Firefox 28 that does not load.
Modificato da sonic_225 il
In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:
- Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.
Now, a new tab containing your troubleshooting information should open.
- At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Thanks in advance for your help!
Here's what I have from the clipboard:
Application Basics
Name
Firefox
Version
13.0.1
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:13.0) Gecko/20100101 Firefox/13.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus Pop-up Addon
0.9.1
true
adblockpopups@jessehakanen.net
AVG SafeGuard toolbar
18.0.0.250
true
avg@toolbar
Java Console
6.0.33
true
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Java Console
6.0.35
true
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Java Console
6.0.37
true
{CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}
Norton Vulnerability Protection
12.2.0.5 - 1
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Tidy Network
5.0
true
tidynetwork@tidynetwork
XFINITY Constant Guard Protection Suite
1.13.1030.3
true
idvaultaddin@whitesky
Yahoo! Toolbar
2.5.9.20130418100420
true
{635abd67-4fe9-1b23-4f01-e679fa7484c1}
DealCabby
1.0
false
dealcabby@jetpack
Default Tab
2.3.3
false
addon@defaulttab.com
GreatArcadeHits Add-on
1.0.0
false
{B21F5E31-B8E8-41CD-B74C-168A71A10E49}
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Move Media Player
7
false
moveplayer@movenetworks.com
Norton Toolbar
2014.7.0.43
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
PasswordBox
1.14.0.1911
false
firefox@passwordbox.com
PlayBryte
1.1
false
playbryte@playbryte.com
Qwiklinx for Firefox
1.2.0.0
false
{6921B3CC-9935-4D28-9A83-B3D824210580}
Shop to Win 36
1.300.436
false
{806215f3-1fe9-5c04-f5dd-1617f7bae315}
Skype Click to Call
6.10.0.13089
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Test Pilot
1.2.3
false
testpilot@labs.mozilla.com
Wajam
1.25
false
{5a95a9e0-59dd-4314-bd84-4d18ca83a0e2}
We-Care App
4.1.23.4
false
wecarereminder@bryan
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.enabled
false
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
512000
browser.places.smartBookmarksVersion
6
browser.sessionstore.resume_from_crash
false
browser.sessionstore.upgradeBackup.latestBuildID
20140314220517
browser.startup.homepage
google.com
browser.startup.homepage_override.buildID
20120614114901
browser.startup.homepage_override.mstone
13.0.1
browser.tabs.onTop
false
dom.mozApps.used
true
extensions.lastAppVersion
13.0.1
general.autoScroll
false
gfx.direct2d.disabled
true
keyword.URL
http://mysearch.avg.com/search?pid=safeguard&sg=0&cid=%7B677b5ea8-4e85-44a1-8922-9c347544039d%7D&mid=592b1a50669247d3aa5…
layers.acceleration.disabled
true
network.cookie.prefsMigrated
true
network.protocol-handler.warn-external.dnupdate
false
places.database.lastMaintenance
1397268806
places.history.expiration.transient_current_max_pages
46918
plugin.disable_full_page_plugin_for_types
application/pdf
plugin.importedState
true
plugin.state.npsitesafety
0
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.downloads
false
privacy.clearOnShutdown.formdata
false
privacy.clearOnShutdown.history
false
privacy.cpd.cache
false
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 6150SE nForce 430
Vendor ID
0x10de
Device ID
0x03d0
Adapter RAM
256
Adapter Drivers
nvd3dum
Driver Version
9.18.13.783
Driver Date
1-31-2013
Direct2D Enabled
false
DirectWrite Enabled
false (7.0.6002.23200)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
0. Blocked for your graphics card because of unresolved driver issues.
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
What else do I need to do?
Modificato da sonic_225 il
Have you tried opening Firefox in Safe Mode? It's likely that one of your extensions is playing a role in this seeing as you have quite a few installed.
- Hold the SHIFT key while double clicking the Firefox shortuct on your desktop.
If Firefox opens, then it is one of your extensions.
- Disable them one by one to see which one is causing the problem.
No, I have not. Which extension should I disable?
If Firefox opens in Safe Mode, then it's one of your extensions. You should disable them one by one to see which one is causing it
Actually it seems that Shop to Win 36 is in your Extensions list. That's not a typical Firefox extension. Try to uninstall that and see if Firefox starts up. You can try these free programs to scan for malware, which work with your existing antivirus software and will track down any traces of Shop to Win after it's been uninstalled from Firefox.
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- TDSSKiller - AntiRootkit Utility
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
you should also see if you can uninstall Shop to Win from your Add/Remove Programs in Control Panel. You're using Vista so that should be in Start > Control Panel > Click Classic View to the left and click Programs and Features or something similar.
Note that you are running Firefox 13.0.1 which was released to the general public on June 15, 2012. You should really upgrade to Firefox 28 since that version is severely outdated and Firefox 28 fixes the bugs that are in previous releases. You can see the Known Issues with version 13 below:
You can download the latest Firefox below
Modificato da Moses il
The scanner I use is Norton Security Suite.
Also, I did remove that Shop to Win 36 extension. Now when I try to install Firefox 28, it closes when it's in the middle of checking some Add-ons.
Any idea on why it does that?
nearly all of the links people have offered here on this forum give me pretty much the same error msg: There is a problem with this website’s security certificate. The security certificate presented by this website was not issued by a trusted certificate authority. """" One person says to try downloading & installing an older version than 28; others say "DON'T use an older version. So far none of the suggestions have been any help. Does that mean I have to give up on Mozilla FF and start using Google Chrome ? I already decided I don't want to have Internet Explorer as my home browser !
mmeieio,
Don't hijack other users' threads and please create a new thread for your problem. It will help volunteers focus on your problem and your set up configuration. You can create a new thread by going to /questions/new
this link doesn't work at all: < https://www.mozilla.org/firefox/all/ >
sonic_225:
Sorry about not responding sooner. Your e-mail got pushed down by Bugzilla mail.
What problem are you having? Can I get a better explanation?
ok trying to start a new question. Hope I am in the right place... I was able to download and install an older version - Moz FF 26; however, with practically each keystroke I get these 2 error msgs: " [JavaScript Application] ! initXPCOM TypeError: compClass is underfined" AND ""onLoad TypeError: can't access dead object"