Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Firefox opens three sided frame when you open it. Uninstalling and reinstalling didn't help.

  • 2 risposte
  • 1 ha questo problema
  • 3 visualizzazioni
  • Ultima risposta di brodburg

more options

Firefox 5 cannot load properly. When it loads, it opens a blank frame with three sides showing (left, bottom, right). I say the frame is blank because it shows the blank desktop color inside the frame. Uninstall and reinstall was not successful. No crash id available as I cannot get an interface. Using Windows 7 Pro 64-bit. Toshiba laptop. I have a screenshot available if there is somewhere to post it. Other browser applications work with no problems.

Firefox 5 cannot load properly. When it loads, it opens a blank frame with three sides showing (left, bottom, right). I say the frame is blank because it shows the blank desktop color inside the frame. Uninstall and reinstall was not successful. No crash id available as I cannot get an interface. Using Windows 7 Pro 64-bit. Toshiba laptop. I have a screenshot available if there is somewhere to post it. Other browser applications work with no problems.

Tutte le risposte (2)

more options

-> Start Firefox in Safe Mode by Holding down SHIFT key while Starting Firefox

-> As an alternative method, press Win + R keys and enter one of the following in the Windows Run box:

       firefox -safe-mode
                     OR
       "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode

-> Firefox Safe Mode window will appear -> DON'T SELECT ANY OPTIONS, just click Continue in Safe Mode

Check and tell if its working.

more options

Problem somehow resolved itself when user selected a picture to use as background, so a start in safe mode was never tried. I do not know why it happened, but it all happened around the event(s) of changing the background picture - first removing the picture caused firefox to fail, then selecting a pic caused firefox to work...odd I know and since it works the user is not interested in determining WHY it happened. So for now the problem is resolved.