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WidevineCdm Crash

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When I try to use a platform like Netflix i get repeated error messages that WidevineCdm has crashed. This happens also in other browsers. I am not very tech savvy, but I've tried all the solutions I was able to understand on here and through Google, but nothing seems to fix the problem. Can any one advise?

Not sure if this helps, but here is one of the many crash reports I've sent: https://crash-stats.mozilla.org/report/index/75e61622-4282-4a83-b86e-9861a0210422

Tutte le risposte (4)

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Product Firefox Release Channel esr Version 78.10.0esr Build ID 20210412162915 (2021-04-12) Buildhub data OS OS X 10.9 OS Version 10.9.5 13F1911

bp-75e61622-4282-4a83-b86e-9861a0210422 Signature: mozilla::gmp::GMPChild::ProcessingError

Uptime 0 seconds

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(aborting because of MsgProcessingError)

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

Attention Sumo's there are 15 related bug reports

È stato utile?

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Can you describe in detail how the crash happened? What were you doing at the time?

È stato utile?

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I just get a message on the top of the screen when I got to the Netflix homepage (pictured), then if I try to play anything I get an error message from the streaming platform as well

È stato utile?

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We are also looking into this similar issue on / at this thread:

https://support.mozilla.org/en-US/questions/1333571

È stato utile?

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