Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Password list gone

  • 3 risposte
  • 1 ha questo problema
  • 2 visualizzazioni
  • Ultima risposta di gwglowstone

more options

So I opened up logins and saved passwords, and none were there. It seemed to happen around the same time it asked me to sync my account. I honestly don't know what went wrong, or if I accidentally deleted a file that had the logins. I had many saved passwords there, and they are all gone! Help!

So I opened up logins and saved passwords, and none were there. It seemed to happen around the same time it asked me to sync my account. I honestly don't know what went wrong, or if I accidentally deleted a file that had the logins. I had many saved passwords there, and they are all gone! Help!

Soluzione scelta

What about other devices which are connected to that Sync account / Firefox Account; did your logins data disappear there, too?

Leggere questa risposta nel contesto 👍 0

Tutte le risposte (3)

more options

Soluzione scelta

What about other devices which are connected to that Sync account / Firefox Account; did your logins data disappear there, too?

more options

I am curious as to what the "chosen solution" was .....

more options

the-edmeister said

I am curious as to what the "chosen solution" was .....

turns out all i had to do was uninstall, reset firefox, rename the login json file with old in it, and copy the login json file to my profile, and then reinstall firefox. I also had to rename a bunch of files so that firefox would automatically go to the new ones. I think uninstalling and reinstalling just did the trick by itself! Thank you for responding though.