Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

my folders are gone

more options

My folders are gone. Happened while I was using thunderbird. I read or maybe wrote an email, then clicked back to the inbox overview page, and: none of my 'self-named / self created' folders were there anymore. Only the prefab folders are still there, like 'recycle bin', 'archives', 'spam', 'sent mai'l, etc. I did NOT delete my account or reinstall thunderbird, like the others who lost their folders. How can I get my folders back?

My folders are gone. Happened while I was using thunderbird. I read or maybe wrote an email, then clicked back to the inbox overview page, and: none of my 'self-named / self created' folders were there anymore. Only the prefab folders are still there, like 'recycle bin', 'archives', 'spam', 'sent mai'l, etc. I did NOT delete my account or reinstall thunderbird, like the others who lost their folders. How can I get my folders back?

Soluzione scelta

If I helped you with this, let me know. femkezijp.

Leggere questa risposta nel contesto 👍 0

Tutte le risposte (4)

more options

Hi there we have read your message.



Yes, the file folder of you has suddenly disappeared after clicking something else internally. The idea is to use other programs as soon as possible. thus to achieve the best result to be able to get this out of the water. If these folders have finally disappeared. Too much of the wrong programs also leaves a negative effect.


Try this program http://www.recuva.com


This program is free of charge. If this has no effect you will have to go to paying versions. Or have to call in a specialist. Whether this is an issue for Firefox no. I also have an address for this of course :


https://support.google.com/drive/contact/mymaps?hl=en


Greetings Firefox volunteer.

more options

Soluzione scelta

If I helped you with this, let me know. femkezijp.

more options

Sorry for my late reply.... The folders turned up again shortly after, simply by (right)clicking and clicking some more in the main folder. I'm not fully sure exactly what I clicked on, and it was strange because I had been trying so many other things (clicking things :)) before putting up this post of course. But anyway: problem solved. And thank you very much for your help either way!

more options

Oké iT s oké. Thank you for asking us.

Firefox volunteer Bye.