Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Constant "Gah, this tab crashed" errors

  • 11 risposte
  • 1 ha questo problema
  • 1 visualizzazione
  • Ultima risposta di smishra

more options

Here's the crash report: https://crash-stats.mozilla.com/report/index/9958b89f-9ad1-472d-a733-8d85a1180107

Get this quite frequently, could anyone help me figure out the problem?

Happens quite frequently across many websites, mostly YouTube though.

Here's the crash report: https://crash-stats.mozilla.com/report/index/9958b89f-9ad1-472d-a733-8d85a1180107 Get this quite frequently, could anyone help me figure out the problem? Happens quite frequently across many websites, mostly YouTube though.

Tutte le risposte (11)

more options

Just in case it's an issue, have you tested with the "TubeBuddy for YouTube" extension disabled? You can view, disable, and often configure or remove extensions on the Add-ons page. Either:

  • Command+Shift+a (Windows: Ctrl+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions. Then find the extension on the right side and click its Disable button.

Any difference?

more options

jscher2000 said

Just in case it's an issue, have you tested with the "TubeBuddy for YouTube" extension disabled? You can view, disable, and often configure or remove extensions on the Add-ons page. Either:
  • Command+Shift+a (Windows: Ctrl+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return
In the left column of the Add-ons page, click Extensions. Then find the extension on the right side and click its Disable button. Any difference?

Have just disabled it now. Will test with it for the next bit and see if I get any tab crashes!

more options

jscher2000 said

Just in case it's an issue, have you tested with the "TubeBuddy for YouTube" extension disabled? You can view, disable, and often configure or remove extensions on the Add-ons page. Either:
  • Command+Shift+a (Windows: Ctrl+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return
In the left column of the Add-ons page, click Extensions. Then find the extension on the right side and click its Disable button. Any difference?

Still having this issue consistently. Here's the latest crash report, with the TubeBuddy add-on completely removed: https://crash-stats.mozilla.com/report/index/fd5d1398-2cdd-40cd-af47-4ce2d1180210

more options

Also, to note, I'm not having these crash issues with the same version on my Win10 build. Only on my MacBook Air with all latest updates installed. Have even tried fully re-installing macOS Sierra, no avail. Any help/suggestions would be greatly appreciated.

more options

hi, perhaps this could be due to a hardware problem/faulty ram - you could run a test scan with tools mentioned at https://www.raymond.cc/blog/memory-test-for-macos-x/ to see if this is the case

more options

philipp said

hi, perhaps this could be due to a hardware problem/faulty ram - you could run a test scan with tools mentioned at https://www.raymond.cc/blog/memory-test-for-macos-x/ to see if this is the case

Ran the test on "Rember", here's a pastebin: https://pastebin.com/7YUhF9YX

Seems like the memory is fine. Any other ideas?

more options

Separate Security Issue: Update your Flash Player Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 28.0.0.161

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you try to update Firefox to the latest version?

more options

FredMcD said

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you try to update Firefox to the latest version?

Yep, I am on the latest version.

more options

smishra said

Ran the test on "Rember", here's a pastebin: https://pastebin.com/7YUhF9YX Seems like the memory is fine. Any other ideas?

apparently only 5% of the ram was scanned, so this result isn't really conclusive yet. perhaps you could try it immediately after rebooting like the log recommends or with another method...

more options

philipp said

smishra said
Ran the test on "Rember", here's a pastebin: https://pastebin.com/7YUhF9YX Seems like the memory is fine. Any other ideas?

apparently only 5% of the ram was scanned, so this result isn't really conclusive yet. perhaps you could try it immediately after rebooting like the log recommends or with another method...

So I've concluded/determined that the crashing is when my RAM runs low to about 10mb. Now, I just need to investigate why Firefox is using so much RAM, because it's the only program open with only 2-3 tabs. Any ideas?