IMAP delivery seems to need prompting
Greetings:
My Thunderbird (38.3.0) has considerable delays in delivering eMails from the configured server. I often realize that I've not received expected eMails and will either restart Thunderbird or take it off-line, switch to the local Sent folder, put it back on-line, switch back to the local Inbox, and check for messages. Both of these processes quite often will almost immediately deliver several eMails with a timestamp up to several hours old. You might want to blame this on just a crappy route from server to Thunderbird client or anti-virus scanning or something else like that. However, let me explain why I won't buy that explanation.
Two days a week I work remotely to my PC on a laptop with Thunderbird installed as a client (pretty much identical installation) and connect from a virtual machine on the laptop, through a VPN, to my desktop (remote desktop). My laptop's Thunderbird will notify me of eMails received on the same account, server configured identically, almost immediately when comparing the timestamp on the eMail with the time on the laptop. If I then go to my remote desktop and 'nudge' Thunderbird, as discussed above, that Thunderbird receives the same eMails. Puzzling, and at the same time extremely irritating to not be receiving my eMails on a timely basis on the desktop machine.
Both desktop and laptop are running Windows 7 Professional (64-bit). Both are using the latest version of Thunderbird. I've compared the account settings several times looking for differences to help explain this.
The eMail server uses only IMAP so that's my only choice. I have a Filter set up on the IMAP server's Inbox (on the desktop) to move all eMails to the Inbox of the local folder when 'Gettiing New Mail', so my eMails are never stored on the IMAP server and I never have quota issues.
This issue has been occurring consistently for at least a couple of years now, so it's not something related to the newer versions of Thunderbird.
I've even setup other machines to temporarily act as my Thunderbird client. All perform as I would expect with the exception of my regular desktop PC.
Any suggestions on how to resolve this?
Thanks!
Tutte le risposte (14)
Just a bit more info; Do you compact your folders regularly? Your antivirus what kind, what version and how is it set up towards mail Who is your mailserver provider? Any Add-on?
Open Tools / Error Console, ( Ctrl+Shift+J ), Clear and Close console Try "Get messages" Open Error Console again and tell what kind of error you get.
Compacting is set to run automatically whenever it will save more than 1MB of space.
AntiVirus is McAfee VirusScan Enterprise 8.8.0. The On-Delivery Email Scanner is disabled.
Mail server provider is from Corporate (all I can find out is that the server provides IMAP).
When I open the Error Console, it's got a bunch of messages. After clearing and closing, when I click on "Get Messages", it shows no errors, only informational messages (I find no method for copying or saving the output of the console).
Thanks!
just got an error - no warnings, lots of messages
Before we try to monitor your IMAP-connection can you add the troubleshooting information to your post
To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Modificato da Gnospen il
Application Basics
Name: Thunderbird
Version: 38.3.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.3.0
Profile Folder: Show Folder
(Local drive)
Application Build ID: 20150928051427
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (imap) stbeehive.5555.com:993, SSL, passwordCleartext
OUTGOING: stbeehive.5555.com:465, SSL, passwordCleartext, true
account3:
INCOMING: account3, , (none) Archives_2006-2010, plain, passwordCleartext
account4:
INCOMING: account4, , (none) Archives_2011-, plain, passwordCleartext
Crash Reports
http://crash-stats.mozilla.com/report/index/bp-c33c1b2b-e6a7-464b-afb6-e83872150915 (9/15/2015) http://crash-stats.mozilla.com/report/index/bp-49cc9e0f-d3ef-431a-adff-0e88e2150816 (8/16/2015) http://crash-stats.mozilla.com/report/index/bp-07f761f2-12f0-4150-b735-cfa032150807 (8/7/2015) http://crash-stats.mozilla.com/report/index/bp-45160d25-d3b9-45d2-a613-3c57d2150722 (7/22/2015) http://crash-stats.mozilla.com/report/index/bp-926fd50e-5ff8-40b2-8a11-13fea2150310 (3/10/2015)
Extensions
Lightning, 4.0.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
LocalFolder, 0.8.10, true, localfolder@philoux.eu
LookOut, 1.2.13, true, lookout@aron.rubin
5555 Beehive Extensions for Thunderbird (5555Internal), 1.0.0.7, true, obel@5555.com
Signature Fixer, 0.3, true, signaturefixer@adan.rehtla
CompactHeader, 2.1.0, false, {58D4392A-842E-11DE-B51A-C7B855D89593}
Mailbox Alert, 0.16.4, false, {9c21158b-2c76-4d0a-980a-c51fc9cefaa7}
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Graphics
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Adapter Drivers (GPU #2): igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Driver Version (GPU #2): 10.18.10.4176
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Direct2D Enabled: Blocked for your graphics card because of unresolved driver issues.
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GPU Accelerated Windows: 0. Blocked for your graphics card because of unresolved driver issues.
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JavaScript
Modificato da bigfootnlc il
I took out some of the spacing and then a bunch of the printer lines to get it to fit in the box's character limitation
Can you write a cmd -file? You can monitor all IMAP-traffic with a simple script, But its a lot of information and if you have many mails to sync your result-file will be big.
Filename example: Make_IMAP_log.cmd
set NSPR_LOG_MODULES=imap:5 set NSPR_LOG_FILE=%USERPROFILE%\Desktop\imap.log "%ProgramFiles(x86)%\Mozilla Thunderbird\thunderbird.exe"
Save this somewhere and run it. It's a cmd-file that will open a DOS-window, set those variables and run Thunderbird from there. Your logfile is on desktop and called imap.log. It opens in notepad or similar.
Close Tbird very soon. Those settings will not stay and you can run T-bird as usual. (If needed run the cmd-file again)
You could first try to run T-bird in safe mode (help / restart with ......) (You prob have to turn "Oracle Beehive Extensions" on)
Modificato da Gnospen il
Command file created. I ran the script and allowed Thunderbird to go about it's normal startup. There were no new eMails to download as I'd already done this before noticing your update. I closed down Thunderbird and would attach the log file, but this system won't allow that, so will post it here. I should point out that it never has a problem when first starting Thunderbird, only after it's been open for a while. Should I run the script again and leave it running until I observer the issue and have subsequently 'nugded' it to get the new eMails? (kinda makes sense, huh?)
Contents of imap.log file: 11584[11f7d820]: ImapThreadMainLoop entering [this=157c6800] 0[2911140]: 157c6800:stbeehive.5555.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 11584[11f7d820]: 157c6800:stbeehive.5555.com:NA:ProcessCurrentURL: entering 11584[11f7d820]: 157c6800:stbeehive.5555.com:NA:ProcessCurrentURL:imap://0000%2E1111%402222%2E3333@4444.5555.6666:993/select%3E/INBOX: = currentUrl 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=52 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:NA:CreateNewLineFromSocket: * OK server ready. Unauthorized Access Prohibited. 11584[11f7d820]: 157c6800:stbeehive.5555.com:NA:SendData: 1 capability 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=40 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:NA:CreateNewLineFromSocket: * CAPABILITY IMAP4REV1 IDLE AUTH=PLAIN 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=27 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:NA:CreateNewLineFromSocket: 1 OK CAPABILITY completed 11584[11f7d820]: try to log in 11584[11f7d820]: IMAP auth: server caps 0x81025, pref 0x1006, failed 0x0, avail caps 0x1004 11584[11f7d820]: (GSSAPI = 0x1000000, CRAM = 0x20000, NTLM = 0x100000, MSN = 0x200000, PLAIN = 0x1000,
LOGIN = 0x2, old-style IMAP login = 0x4, auth external IMAP login = 0x20000000, OAUTH2 = 0x800000000)
11584[11f7d820]: trying auth method 0x1000 11584[11f7d820]: got new password 11584[11f7d820]: IMAP: trying auth method 0x1000 11584[11f7d820]: PLAIN auth 11584[11f7d820]: 157c6800:stbeehive.5555.com:NA:SendData: 2 authenticate plain 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=4 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:NA:CreateNewLineFromSocket: + 11584[11f7d820]: 157c6800:stbeehive.5555.com:NA:SendData: Logging suppressed for this command (it probably contained authentication information) 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=29 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:NA:CreateNewLineFromSocket: 2 OK AUTHENTICATE completed 11584[11f7d820]: login succeeded 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:SendData: 3 list "" "%" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=27 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * LIST () "/" "Briefcase" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=27 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * LIST () "/" "Documents" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=24 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * LIST () "/" "Drafts" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=23 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * LIST () "/" "INBOX" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=33 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * LIST () "/" "Journal Archive" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=22 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * LIST () "/" "Junk" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=29 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * LIST () "/" "Junk E-mail" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=23 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * LIST () "/" "Notes" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=34 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * LIST () "/" "Public Documents" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=28 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * LIST () "/" "quarantine" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=27 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * LIST () "/" "RSS Feeds" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=22 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * LIST () "/" "Sent" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=28 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * LIST () "/" "Sent Items" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=22 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * LIST () "/" "temp" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=27 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * LIST () "/" "Templates" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=23 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * LIST () "/" "Trash" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=21 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: 3 OK LIST completed 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:SendData: 4 list "" "%/%" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=21 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: 4 OK LIST completed 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:SendData: 5 list "" "#Public/%" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=21 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: 5 OK LIST completed 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:SendData: 6 list "" "#Public/%/%" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=21 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: 6 OK LIST completed 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:SendData: 7 list "" "#Shared/%" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=21 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: 7 OK LIST completed 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:SendData: 8 list "" "#Shared/%/%" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=21 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: 8 OK LIST completed 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:SendData: 9 list "" "INBOX" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=23 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * LIST () "/" "INBOX" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=21 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: 9 OK LIST completed 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:SendData: 10 select "INBOX" 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=12 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * 0 EXISTS 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=12 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * 0 RECENT 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=47 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * OK [UIDVALIDITY 997107] UID validity status 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=41 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * OK [UIDNEXT 78234] Predicted next UID 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=92 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * FLAGS (\Seen \Deleted \Answered \Forwarded \Redirected \Flagged \Hidden \Draft $MDNSent) 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=122 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: * OK [PERMANENTFLAGS (\Seen \Deleted \Answered \Forwarded \Redirected \Flagged \Hidden \Draft $MDNSent)] Permanent flags 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=37 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:A:CreateNewLineFromSocket: 10 OK [READ-WRITE] SELECT completed 11584[11f7d820]: 157c6800:stbeehive.5555.com:S-INBOX:SendData: 11 IDLE 11584[11f7d820]: ReadNextLine [stream=157fc060 nb=37 needmore=0] 11584[11f7d820]: 157c6800:stbeehive.5555.com:S-INBOX:CreateNewLineFromSocket: + Ready for additional command text 11584[11f7d820]: 157c6800:stbeehive.5555.com:S-INBOX:SendData: DONE 11584[11f7d820]: 157c6800:stbeehive.555.com:S-INBOX:SendData: 12 close 11584[11f7d820]: 157c6800:stbeehive.5555.com:S-INBOX:SendData: 13 logout 11584[11f7d820]: 157c6800:stbeehive.5555.com:S-INBOX:TellThreadToDie: close socket connection 11584[11f7d820]: ImapThreadMainLoop leaving [this=157c6800]
Modificato da bigfootnlc il
Your right, I couldn't find any downloads. To me this looked ordinary. What you want to catch is some misbehaving or errors.
Please edit your post and delete all of your log-file, as it contains your email-address.
Just so we haven't jumped to far. Is your account setup to download at startup and every x minutes? (account settings / server settings)
Good catch on the personal/company data, thanks!!
Yes, it checks for new messages at startup and every 1 minute. I thought that IMAP basically ignored these settings anyway.
Thanks!
Modificato da bigfootnlc il
Can you advise on what to search for in the logs to see if it's throwing errors?
Just had the issue occur. Once I finished 'nudging' Thunderbird to actually get the eMail, I closed Thunderbird. So, the information you're after should be close to the end of the file.
I then cleaned the imap.log file, it's 10MB, zipped it tight, and am eMailing it to you.
Thanks!
I'm not as good as I thought. Cant find anything but a few wait and consequently "failed creating protocol instance....". No error Big image thou.
Any other ideas/suggestions?
Thanks!