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I only get sound but no picture or image on YouTube-what to do?

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I only get sound but no picture or image on YouTube-what to do? I am now using "Chrome" browser whenever I want to visit YouTube, I do not wish to use 2 browsers and I wish to stay with Firefox only. I have tried many solutions without any success. Help!!!!

I only get sound but no picture or image on YouTube-what to do? I am now using "Chrome" browser whenever I want to visit YouTube, I do not wish to use 2 browsers and I wish to stay with Firefox only. I have tried many solutions without any success. Help!!!!

Soluzione scelta

YouTube is generally serving Firefox users the HTML5 player now instead of the Flash player. You can check which one you're getting by right-clicking the player and inspecting the bottom line of the short context menu. Since the fixes probably are completely different for the two players, it would be helpful to know which one is having the problem.

Also, there is an add-on you can use to switch the player if you want to try that (this is no longer easy to do using built-in YouTube settings): https://addons.mozilla.org/firefox/addon/youtube-flash-video-player/

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Dettagli aggiuntivi sul sistema

Plugin installati

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.11
  • Bitdefender QuickScan Web Netscape Plugin
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • np-mswmp
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 17.0 r0
  • 5.1.40416.0
  • NPWLPG

Applicazione

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0

Ulteriori informazioni

philipp
  • Top 25 Contributor
  • Moderator
5314 soluzioni 23452 risposte

hello, maybe that's an issue with hardware acceleration - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

hello, maybe that's an issue with hardware acceleration - please try [[Upgrade your graphics drivers to use hardware acceleration and WebGL|updating your graphics driver]], or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox ''menu ≡ > options > advanced > general'' (that setting will take a restart of the browser to take effect).
jscher2000
  • Top 10 Contributor
8757 soluzioni 71649 risposte

Soluzione scelta

YouTube is generally serving Firefox users the HTML5 player now instead of the Flash player. You can check which one you're getting by right-clicking the player and inspecting the bottom line of the short context menu. Since the fixes probably are completely different for the two players, it would be helpful to know which one is having the problem.

Also, there is an add-on you can use to switch the player if you want to try that (this is no longer easy to do using built-in YouTube settings): https://addons.mozilla.org/firefox/addon/youtube-flash-video-player/

YouTube is generally serving Firefox users the HTML5 player now instead of the Flash player. You can check which one you're getting by right-clicking the player and inspecting the bottom line of the short context menu. Since the fixes probably are completely different for the two players, it would be helpful to know which one is having the problem. Also, there is an add-on you can use to switch the player if you want to try that (this is no longer easy to do using built-in YouTube settings): https://addons.mozilla.org/firefox/addon/youtube-flash-video-player/

Utente che ha posto la domanda

Noparat said

I only get sound but no picture or image on YouTube-what to do? I am now using "Chrome" browser whenever I want to visit YouTube, I do not wish to use 2 browsers and I wish to stay with Firefox only. I have tried many solutions without any success. Help!!!!
''Noparat [[#question-1065436|said]]'' <blockquote> I only get sound but no picture or image on YouTube-what to do? I am now using "Chrome" browser whenever I want to visit YouTube, I do not wish to use 2 browsers and I wish to stay with Firefox only. I have tried many solutions without any success. Help!!!! </blockquote>

Utente che ha posto la domanda

I wish to express my most sincere thanks to the person who responded to my problem. I imediately went to download and apply the "add-on" and it worked I am a very happy man once again. By the way, yesterday, I just upgraded my new flash to the "18" model.

Most sincerely thanks Noparat S.

I wish to express my most sincere thanks to the person who responded to my problem. I imediately went to download and apply the "add-on" and it worked I am a very happy man once again. By the way, yesterday, I just upgraded my new flash to the "18" model. Most sincerely thanks Noparat S.

Utente che ha posto la domanda

Dear Jscher2000,

Please accept my apologies for not having mention your name in my respond to the success of my "YouTube" problem. Thanks.

Sincerely, Noparat

Dear Jscher2000, Please accept my apologies for not having mention your name in my respond to the success of my "YouTube" problem. Thanks. Sincerely, Noparat