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At least 5 times a day FF crashes with the error "exception breakpoint reached" in windows 8.1

Inserita

I have FF set to auto update, Kaspersky Internet Security, Malwarebytes anti-malware, on a Toshiba Satellite with 4GB memory and

Operating System Windows 8.1 64-bit CPU AMD K16 69 °C Mullins Technology RAM 4.00GB Single-Channel DDR3 @ 798MHz (11-11-12-28) Motherboard TOSHIBA ZBWAE (P0) Graphics Generic PnP Monitor (1366x768@60Hz) 512MB ATI AMD Radeon R5 Graphics (Toshiba) 69 °C Storage 931GB TOSHIBA MQ01ABD100 (SATA) 38 °C Optical Drives TSSTcorp CDDVDW SU-208FB Audio Realtek High Definition Audio

At least 5 times a day FF crashes and the error is basically "Exception Breakpoint Reached" . I have no idea how to fix this and asking FF to reply is a waste of energy. Does anyone know how to stop this problem?

I have FF set to auto update, Kaspersky Internet Security, Malwarebytes anti-malware, on a Toshiba Satellite with 4GB memory and Operating System Windows 8.1 64-bit CPU AMD K16 69 °C Mullins Technology RAM 4.00GB Single-Channel DDR3 @ 798MHz (11-11-12-28) Motherboard TOSHIBA ZBWAE (P0) Graphics Generic PnP Monitor (1366x768@60Hz) 512MB ATI AMD Radeon R5 Graphics (Toshiba) 69 °C Storage 931GB TOSHIBA MQ01ABD100 (SATA) 38 °C Optical Drives TSSTcorp CDDVDW SU-208FB Audio Realtek High Definition Audio At least 5 times a day FF crashes and the error is basically "Exception Breakpoint Reached" . I have no idea how to fix this and asking FF to reply is a waste of energy. Does anyone know how to stop this problem?

Soluzione scelta

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Leggere questa risposta nel contesto 3

Dettagli aggiuntivi sul sistema

Plugin installati

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Picasa plugin
  • Online Banking Google Chrome Extension
  • Chrome Virtual Keyboard
  • Content Blocker Google Chrome Extension
  • Shockwave Flash 16.0 r0
  • Yahoo Application State Plugin version 1.0.0.7

Applicazione

  • Firefox 35.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
  • URL per il supporto: https://support.mozilla.org/1/firefox/35.0.1/WINNT/en-US/

Estensioni

  • Adblock Plus 2.6.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Anti-Banner 4.0.10.15 (anti_banner@kaspersky.com)
  • Dangerous Websites Blocker 4.0.10.15 (content_blocker@kaspersky.com)
  • Kaspersky URL Advisor 4.0.10.15 (url_advisor@kaspersky.com)
  • LastPass 3.1.1 (support@lastpass.com)
  • Safe Money 4.0.10.15 (online_banking@kaspersky.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Virtual Keyboard 4.0.10.15 (virtual_keyboard@kaspersky.com)

Javascript

  • incrementalGCEnabled: True

Grafica

  • adapterDescription: AMD Radeon(TM) R5 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9851
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 5-15-2014
  • driverDate2:
  • driverVersion: 13.352.1004.1008
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) R5 Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Preferenze modificate

Varie

  • User JS: Sì
  • Accessibilità: No

Utente che ha posto la domanda

Added info - The actual error message is "The exception Breakpoint. A breakpoint has been reached. (0x80000003) occurred in the application at location 0x70c81425. Click OK to terminated." Hope that helps a bit.

Added info - The actual error message is "The exception Breakpoint. A breakpoint has been reached. (0x80000003) occurred in the application at location 0x70c81425. Click OK to terminated." Hope that helps a bit.
FredMcD
  • Top 10 Contributor
4306 soluzioni 60427 risposte

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.

Utente che ha posto la domanda

bp-a704f5f9-823f-4557-8ff4-0d95f2150216 2/15/2015 5:15 PM bp-5bdae81f-b6c0-47a8-b061-ea9e62150216 2/15/2015 5:07 PM bp-e886a95b-f0df-42c1-a38b-5ac032150216 2/15/2015 4:41 PM bp-5a3639ee-c892-403c-9ad6-24aea2150215 2/15/2015 12:44 AM bp-c7f5e76e-a8a7-4a54-8e67-292582150214 2/14/2015 4:51 AM bp-149f9802-e117-4690-84f9-4fc802150214 2/14/2015 4:50 AM bp-d2ece783-1d2f-4e98-bbcc-fa9822150214 2/14/2015 4:47 AM bp-b9d84718-2cbd-4fe8-b55b-45e4e2150214 2/14/2015 4:12 AM bp-e9ffb604-2fff-4d3a-b7be-6e9962150214 2/14/2015 4:09 AM bp-21949f89-bcc4-415c-a829-fe11f2150213 2/13/2015 5:41 AM bp-883d6195-4c7c-4ca8-b5fc-432312150213 2/13/2015 4:10 AM

The first two that do not have bp in front keep searching for over 10 minutes with no results. Those are

72eb3d40-3ff5-4466-82a7-a1dfc405e0cb 2/9/2015 12:08 AM

10150ecb-d540-44f1-837f-3fb73c569f3d 12/21/2014 12:14 PM

Thanks for the fast help.

bp-a704f5f9-823f-4557-8ff4-0d95f2150216 2/15/2015 5:15 PM bp-5bdae81f-b6c0-47a8-b061-ea9e62150216 2/15/2015 5:07 PM bp-e886a95b-f0df-42c1-a38b-5ac032150216 2/15/2015 4:41 PM bp-5a3639ee-c892-403c-9ad6-24aea2150215 2/15/2015 12:44 AM bp-c7f5e76e-a8a7-4a54-8e67-292582150214 2/14/2015 4:51 AM bp-149f9802-e117-4690-84f9-4fc802150214 2/14/2015 4:50 AM bp-d2ece783-1d2f-4e98-bbcc-fa9822150214 2/14/2015 4:47 AM bp-b9d84718-2cbd-4fe8-b55b-45e4e2150214 2/14/2015 4:12 AM bp-e9ffb604-2fff-4d3a-b7be-6e9962150214 2/14/2015 4:09 AM bp-21949f89-bcc4-415c-a829-fe11f2150213 2/13/2015 5:41 AM bp-883d6195-4c7c-4ca8-b5fc-432312150213 2/13/2015 4:10 AM The first two that do not have bp in front keep searching for over 10 minutes with no results. Those are 72eb3d40-3ff5-4466-82a7-a1dfc405e0cb 2/9/2015 12:08 AM 10150ecb-d540-44f1-837f-3fb73c569f3d 12/21/2014 12:14 PM Thanks for the fast help.
FredMcD
  • Top 10 Contributor
4306 soluzioni 60427 risposte

The crash report flagged these programs;

lpxpcom.dll = LastPass

atiuxpag.dll = Advanced Micro Devices

atidxx32.dll = Advanced Micro Devices

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver


Check for updates for the above.

The crash report flagged these programs; lpxpcom.dll = LastPass atiuxpag.dll = Advanced Micro Devices atidxx32.dll = Advanced Micro Devices atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver ------------------------------- Check for updates for the above.
cor-el
  • Top 10 Contributor
  • Moderator
17673 soluzioni 159870 risposte

Soluzione scelta

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Utente che ha posto la domanda

Thanks so much. This simple fix seems to stopped the issue so far in the programs it seemed to appear in most often.

Thanks so much. This simple fix seems to stopped the issue so far in the programs it seemed to appear in most often.