After restore , uninstall, and reinstall, firefox still crashes on startup on Mac
I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen firefox. the main page came up and then crashed. I tried again and it crashed again. I opened in safe mode, and it crashed. I uninstalled from the app folder, opened opera to download and reinstall, and it still crashed. That was two days ago. I cleaned everything off the computer related to firefox in the spotlight search, and uninstalled and reinstalled. It opened for a little longer, and crashed again.
AdapterDeviceID: 0x 863 AdapterDriverVersion: AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1.1 BuildID: 20141113143407 CrashTime: 1416511016 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1416177811 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 863GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 167372 StartupTime: 1416510925 Theme: classic/1.0 Throttleable: 1 URL: about:home Vendor: Mozilla Version: 33.1.1 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Tutte le risposte (9)
I also wanted to add that when I logged myself off my computer and logged on as a guest, Firefox is working fine. What do i need to do to keep it from crashing under my name?
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
If you can't open Firefox, see:
Happy Thanksgiving!
bp-48f8456a-664e-4ac0-a7b6-a6d612141116.txt bp-78a0ae9d-7cf9-4d8f-a25f-bf9df2141116.txt bp-351c530b-14dc-4b0c-a82f-d83132141116.txt bp-27713d95-0f02-4c47-ab62-0d8a42141116.txt bp-072985e7-c26b-4a38-a910-477852141116.txt bp-907971a8-220b-489f-9ccb-0ea562141116.txt bp-b3cdb10f-79e1-46bc-961b-bb9c52141116.txt bp-cae15df7-4d62-4d99-acbf-5ef9e2141123.txt bp-f68588e2-463f-4a29-8bed-032842141117.txt bp-ffbe0438-e951-45f6-a965-81a8c2141120.txt
The most recent one is the last one.
These were flagged in the crash report;
Signature: CoreFoundation
fbplugin = FaceBook
libobjc.A.dylib = Microsoft Word
AppKit
libdyld.dylib = Microsoft Word
libdispatch.dylib
libsystem_pthread.dylib
libsystem_kernel.dylib
HIToolbox
I don't know what any of that means. What do i need to do so that it will stop crashing on startup?
Now that I know why it crashed, how do i fix it?
I've called the big guys to help you. Good luck.
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
That is a problem with the "Facebook Photo Uploader" (fbplugin).
- bug 1086977 [10.10] Facebook's old "Facebook Photo Uploader" (fbplugin) crashes on load on OS X Yosemite
You can check these location if you can find this plugin file:
- /Library/Internet Plug-Ins
- ~/Library/Internet Plug-Ins
- https://developer.mozilla.org/Gecko_Plugin_API_Reference/Plug-in_Basics#How_Gecko_Finds_Plug-ins
In Mac OS X v10.7 and later, the ~/Library folder is a hidden folder.
Modificato da cor-el il
FredMcD said
These were flagged in the crash report; Signature: CoreFoundation fbplugin = FaceBook libobjc.A.dylib = Microsoft Word AppKit libdyld.dylib = Microsoft Word libdispatch.dylib libsystem_pthread.dylib libsystem_kernel.dylib HIToolbox
New information ! ! All the above programs look to be part of Word for Mac (Microsoft) I don't know if these articles can help. http://support.microsoft.com/kb/2693802/en-us complete removal of Office 2008