got the account verification e-mail but when i try to sign in/reset password my username is not recognized

9 anni fa

02/10/14, 23:37

please help

Answer 1 · 2014-10-02 23:37:11

04/10/14, 02:05

Hi,

Could you please elaborate on the issue? Are you talking about your account on support.mozilla.org?

Answer 2 · 2014-10-02 23:37:11

04/10/14, 02:43

Sorry, I thought it had been posted on the subforum on Firefox sync. It's when I try to sync that I encounter this issue.

Answer 3 · 2014-10-02 23:37:11

06/10/14, 03:39

Did you set up the account on a device that asks you to pair a device? If so, this is the older version of sync.

Are you using an email address in the username? https://accounts.firefox.com/reset_password