Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

Payment autofill not working

jbr replied
msauverodd

Hello, lately when making a purchase the autofill feature for payment is not functioning properly for me. The account numbers appear for selection as normal, and the pop up window that asks for password or fingerprint ID, but it will not select and fill in the data. It doesn't matter whether I choose to use the fingerprint or type in the password. I hope you can help as this is most convenient. ;-) Many thanks

Hello, lately when making a purchase the autofill feature for payment is not functioning properly for me. The account numbers appear for selection as normal, and the pop up window that asks for password or fingerprint ID, but it will not select and fill in the data. It doesn't matter whether I choose to use the fingerprint or type in the password. I hope you can help as this is most convenient. ;-) Many thanks

All Replies (1)

That means the card data or encryption thereof is corrupted.

Normally you'd go into your settings to manage payment methods, edit each to check they have the correct number, validity etc. — ideally make a trivial edit like changing the month there and back, and re–saving the card.

(However you might need to update first, as your version will have the list potentially empty support.mozilla.org/questions/1590613 if there's an invalid entry, YMMV.)

Jụọ ajụjụ

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.