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Thunderbird has become unusable

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Ron Sommer
Ron Sommer

Thunderbird stopped working a week ago, and I've wasted HOURS trying to uninstall and reinstall the app in hopes of getting it to work. Best I can do is get it to run, accessing my gmail account, but I'm interrupted repeatedly by screens asking me to choose my gmail account, followed by a screen that asks me to click on a 'give access' button that appears nowhere on the screen. Such a shame that you folks and Google have collaborated in a way that makes a very nice app completely unusable. If you and Google can ever get the access issues resolved, pls advise via email and I make one last attempt to get the app to work: rws.pgh@gmail.com.

Thunderbird stopped working a week ago, and I've wasted HOURS trying to uninstall and reinstall the app in hopes of getting it to work. Best I can do is get it to run, accessing my gmail account, but I'm interrupted repeatedly by screens asking me to choose my gmail account, followed by a screen that asks me to click on a 'give access' button that appears nowhere on the screen. Such a shame that you folks and Google have collaborated in a way that makes a very nice app completely unusable. If you and Google can ever get the access issues resolved, pls advise via email and I make one last attempt to get the app to work: rws.pgh@gmail.com.

All Replies (1)

Lin
Lin
  • Top 25 Contributor

I don't know where you got the idea that Thunderbird and Google are collaborating against you. It's not true. Also, reinstalling Thunderbird rarely solves problems like this because all specific email account information is stored in your Profile, which a reinstall doesn't touch.

I advice would be to:

- Make sure cookies are fully allowed in Thunderbird;

- Remove all existing cookies for Gmail;

- remove all stored passwords for that Gmail account;

- restart Thunderbird. You should then be prompted for your credentials, and hopefully Gmail will like them.

I won't go into a lot of detail right now because it sounds like you have already made up your mind, but if you would like to try to work through this, please let us know.

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