Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trouble adding an account to Thunderbird using account hub - "exchange auth error"

  • 7
  • 0
  • 117 views
  • Nzaghachi ikpeazụ nke gcoote67
  • Asara ya

franick
franick

I am having a issue entering a new email into thunderbird see screen shot for help please.

Thank you

I am having a issue entering a new email into thunderbird see screen shot for help please. Thank you
Nseta ihuenyo ndị agbakwunyere

Edeziri site na Wayne Mery

Asịsa ahọpụtara

its all good thank you

Gụọ azịza a na nghọta 👍 0

All Replies (7)

Ed
Ed
  • Top 25 Contributor
  • Moderator

Try creating the account this way:

- go to TB menu > Settings > General > Account hub > uncheck 'Create accounts in the new Account Hub'

- go to TB menu > New Account > Email

franick
franick Jụọ onye nwe ya ajụjụ

Ed

still nt working see attached.

Thanks

Ed
Ed
  • Top 25 Contributor
  • Moderator

franick said
Ed still nt working see attached. Thanks

Is the account corporate or educational?

franick
franick Jụọ onye nwe ya ajụjụ

Asịsa Ahọpụtara

its all good thank you

Ed
Ed
  • Top 25 Contributor
  • Moderator

franick said
its all good thank you

How did you get it working?

franick
franick Jụọ onye nwe ya ajụjụ

Like you said for some reason it did not uncheck that box. That was all Your way ry creating the account this way:

- go to TB menu > Settings > General > Account hub > uncheck 'Create accounts in the new Account Hub'

- go to TB menu > New Account > Email


Thank you

gcoote67
gcoote67

Hi, I have the same problem, but disabling Account Hub doesn't change the result. The Account Hub box is unchecked, but when I try > New Account > Email, I still get the "Authentication failed" error.

I have tried this with my outlook, and gmail accounts. I have tried restarting the computer, and various other fixes online.

Jụọ ajụjụ

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.