Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Passwords not restoring

more options

I have tried every support advice I can find and no matter what I do passwords are not restoring. Here is what I have done: Opened about:profiles Opened profile folder Exit firefox transfer key4.db and signons.jstor files from backup to the new folder

Nothing happens.

I have tried creating new folders and following those steps. I have tried everything.

I have tried every support advice I can find and no matter what I do passwords are not restoring. Here is what I have done: Opened about:profiles Opened profile folder Exit firefox transfer key4.db and signons.jstor files from backup to the new folder Nothing happens. I have tried creating new folders and following those steps. I have tried everything.

All Replies (10)

more options

That normally works. To double-check which profile folder is the active one, could you use the Troubleshooting Information page? Either:

  • "3-bar" menu button > Help > More Troubleshooting Information
  • (menu bar or Alt+H) Help > More Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, on the Profile Folder row, is that the one you've been pasting files into?

If you check the folder now, is there a logins.json.corrupt or other indication that Firefox doesn't like the file?


For some users, Firefox's password manager is disabled by an Enterprise Policy or perhaps by an add-on. However, even in those cases, I think you should be able to view your saved logins.

Helpful?

more options

My profile matches the table under more troubleshooting and the folder opens when I click open. I don't know if this is an indicator of anything, but the root directory is there, but when I try to open the local folder there is nothing. I'm not sure if this is relevant.

Helpful?

more options

The local folder mostly has temporary stuff like the web content cache. That isn't especially important, but I wonder why it isn't there at all. Do you have Firefox set to use automatic private browsing mode ("Never remember history")?

Helpful?

more options

No, my history is on. It's like it wasn't automatically created when I made a new profile.

Helpful?

more options

Hmm, okay, I'm not sure why not.

Turning back to the logins.json file, if you open it in a tab in Firefox -- after a few moments, it should display in a structured view -- can Firefox read it? The user name and password fields are encrypted, but you should be able to tell whether the other data is in good shape.

Helpful?

more options

Yes, firefox can read it. It shows 76 logins and passwords. I tried refreshing firefox and it did nothing. And another thing that is so stupid about this is that I also had created a Firefox recovery key, but it only errors out every time I try to submit it.

Edeziri site na robin.maxim

Helpful?

more options

If you put the logins.json and companion key4.db file together in a folder, you might be able to generate an importable CSV file using this tool:

https://github.com/kspearrin/ff-password-exporter

And then

Import login and password data from a file

Helpful?

more options

This is, I think, exactly what I need. I'll let you know if it works.

Helpful?

more options

Okay, so I got it downloaded, selected my profile folder and I got an error that says: TypeError: Cannot read property "replace" of undefined. Any advice?

Helpful?

more options

A property called replace? I'm not sure what that refers to.

Here is another third party tool you could consider: https://www.nirsoft.net/utils/passwordfox.html

Helpful?

Jụọ ajụjụ

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.