Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Why does Royal Mail no longer support Firefox as a browser?

  • 3
  • 1 nwere nsogbu anwere nsogbu a
  • 12 views
  • Nzaghachi ikpeazụ nke cor-el

patkadwell
patkadwell
more options

Up until recently I have always used Firefox to access Royal Mail parcel sending service. This morning the browser tells me that Royal Mail no longer supports Firefox. Why?! I now have to use Google Chrome...!!

Up until recently I have always used Firefox to access Royal Mail parcel sending service. This morning the browser tells me that Royal Mail no longer supports Firefox. Why?! I now have to use Google Chrome...!!

All Replies (3)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Can you examine your user agent? I'm not sure if it's the reason, but there's something wrong with it. See How to reset the default user agent on Firefox.

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

http://www.howtogeek.com/113439/how-to-change-your-browsers-user-agent-without-installing-any-extensions/


Do you have enabled "Resist Fingerprinting" if you check ‘’’Resist Fingerprinting’’’ on the ‘’’about:config’’’ page as this affects the user agent?


’’’Avast AntiTrack’’’ is also known to cause this issue.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You appear to have a user agent that is modified by Avast Anti-Track that could be causing problems, so if you do use this software then try to disable it. You will have to contact Avast about this if their software causes problems for you. We can't do much about this apart from identifying Avast Anti-Track as a possible cause.