Semua Produk Community Forum

Firefox VPN has completely disappeared. Last week it was installed in my browser. Now it has completely gone. It no longer shows up on the tool bar. I can't even click on it to reinstall it. I found the same question asked by another user, but the so-called answers below his questions were useless. They told us how to install it. But it is impossible to install it if the invitation icon is gone.

hi, whenever i am trying to use the vpn on firefox, i either get a message saying Unable to find the proxy server Firefox can’t connect to the server at facebook.com What can you do about it? Try connecting on a different device. Check your modem or router. Disconnect and reconnect to Wi-Fi.

or on youtube, message shows Connect to the internet You're offline. Check your connection.

is there a way to resolve this issue. i currently set up the vpn to Location: Recommended

I just noticed the VPN option. Previously I used another VPN, not for privacy, but to give me a UK IP address so that I could access BBC videos which are normally available only if you are in the UK, and thereby get a UK IP address. I took only the free 1 day trial, not wanting for pay for it, and it worked. However with Mozilla VPN, I still get the message 'This content is not available in your location.'.

The built in VPN worked great for me for a couple of months, but now whenever I try to turn it on, it starts with the "Get Started" screen, which takes me to a page to confirm my account. When I press continue the VPN button just goes back to the "Get Started" screen & the loop repeats. I've tried signing out & refreshing my Firefox installation but I keep getting the same result. Before it started doing this the button to turn on the VPN was appearing but would not react to clicks.

I am trying to turn on the Firefox built-in VPN. Instructions say click on the VPN icon in the toolbar. I have no such icon in my toolbar and I when go to Customize Toolbar, there is no VPN icon for the Firefox built-in VPN.

How do I get this icon to appear?

I am reporting a technical issue regarding the built-in Firefox VPN feature. It was fully functional in my location (Czechia) until June 15, 2026, but it suddenly disappeared from my toolbar and customization menu on June 16, 2026.

Despite following the troubleshooting steps provided in the official help article "Unable to find the built-in VPN in Firefox," the feature remains unavailable.

Here is a summary of the diagnostic steps I have already performed:

- Data Collection settings: Confirmed that "Allow Firefox to improve features, performance, and stability between updates" is enabled.

- About:studies: I have checked my active studies as shown in image_464983.png. There is no "VPN - MVP Beta Holdback" study listed that would explain the removal of the feature.

- About:policies: The Enterprise policy service is inactive, and there are no restrictions blocking IPProtectionAvailable.

- Account management: I have signed out of my Mozilla account and signed back in, but the VPN icon did not reappear.

- Installation: I have performed a clean reinstallation of Firefox, which did not resolve the issue.

I have also checked the toolbar customization menu and the overflow menu, but the VPN icon is not available.

Since this feature was working perfectly until yesterday, could you please investigate if my account profile has been excluded from the current rollout or if there is a regional issue affecting users in the Czech Republic?

I have attached my about:studies screenshot (Screenshot_about_studies.png) for your reference.

I want to use the VPN, but when I sign in, and click the "VPN" button on the top right of my screen, it just takes forever to load. I don't think it ever loads. Then when I reset, it just says the same thing :Try Firefox's built in VPN.

Hello everyone,

For the past few days, I've been seeing the following banner below the address bar on ardmediathek.de :

This website may not work with a VPN. Try signing in or turning VPN off while you use this website.

At first, I assumed this was some kind of anti-VPN or geo-blocking script from the media library itself. However, according to transvision.flod.org it appears to be related to Firefox's ipp-activator-breakage-sign-in-warning feature.

I don't have a VPN, proxy, or DoH enabled, and the VPN button isn't being displayed to me (yet) either. So why is IP Protection interfering here in the first place?

What I think of the ever-growing number of supposedly intelligent services that keep tinkering away in the background and seem to believe they need to take over users' tasks is probably better left unsaid. ;-)

Thanks in advance for any feedback!

Best regards, Martin

Hi Team,I am writing to ask about the rollout timeline for the free Firefox VPN feature in India. I noticed India is currently missing from the supported countries list. Are there any plans to launch this feature for Indian users soon?Thanks!

One Win 10 laptop has Firefox 151.0.4 64bit and I've got the Firefox VPN working on it. My other Win 10 laptop has Firefox 152.0 32bit for some reason, and I've logged on Mozilla but all I can find in VPN requires payment. I don't understand the diff that the higher version is 32bit and I can't find the FREE VPN . What should I do?

I'm trying to use the built in VPN. I'm signed in but it just keeps returning me to the same page. The VPN icon doesn't have a green tick - it keeps the little black cross next to it. What am I doing wrong?

The new Firefox built-in VPN, rolled out to Australia this week, is not redirecting to the chosen country location.

Despite selecting either US or UK in the country list, websites are still identifying me as located in Australia.

For example, despite VPN being on and US selected, cunard.com still redirects me to my home location of Australia (see https://www.cunard.com/en-au in address bar). Screenshot attached. Other websites similar.