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recovery key setup

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maybekrazy
maybekrazy

I wrote down my recovery key and hit the download button, and my screen went to a blank page, with aboutblank as a header, and wouldn't go any further. I hit my back key and it took me to my Firefox search page. I still need to finish setting up my recovery key info, etc... how do I get back into finish setting up?

I wrote down my recovery key and hit the download button, and my screen went to a blank page, with aboutblank as a header, and wouldn't go any further. I hit my back key and it took me to my Firefox search page. I still need to finish setting up my recovery key info, etc... how do I get back into finish setting up?

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Paul
Paul
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  • Top 10 Contributor

Hi,

Looks like you're dealing with a Mozilla account issue. We have a direct one-one-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.